Tiffanie Thompson
Saint Louis,MO
Summary
Dynamic graduate of Bethune-Cookman University and Daytona State University, equipped with a strong foundation in accountability, teamwork, and leadership. Successfully balanced academic pursuits with professional responsibilities, demonstrating exceptional individual production capabilities while fostering collaboration within teams. Known for a resilient mindset and the ability to thrive under pressure, ensuring successful execution of all tasks. Committed to continuous learning and driven by a passion for supporting others in achieving mutual success as part of a high-performing team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housing Choice Voucher Specialist
Housing Authority of Daytona Beach
10.2024 - 09.2025
- Directed housing assistance programs to maintain compliance with federal regulations and support community needs.
- Determined eligibility for housing choice vouchers to ensure compliance with program requirements based on income and household structure.
- Managed efficient processing of voucher applications and recertification's, maintaining meticulous and accurate documentation.
- Clarified program requirements and outlined housing options to assist clients in navigating available resources.
Loss Draft Associate
Proctor Financial
06.2023 - 10.2024
- Executed timely updates of case notes in claim system, facilitating proper documentation for home loan borrowers affected by catastrophic property damage.
- Developed and implemented operational processes that improved efficiency in service delivery and client interactions.
- Managed client accounts, ensuring compliance with financial regulations and maintaining accurate records.
- Analyzed financial data to identify trends, informing strategic decision-making for investment opportunities.
Economic Sufficiency Specialist
Department of Children and Families
06.2017 - 11.2021
- Achieved timely processing of public assistance applications by evaluating eligibility of applicants and recipients. Maintained comprehensive files for over one hundred clients, utilizing advanced organizational techniques. Enhanced case management efficiency through daily use of Microsoft Word, Excel, and Adobe. Developed streamlined processes for expedited client benefit requests, reducing overall caseload. Contributed to new-hire orientation and onboarding, fostering a supportive work environment.
- Developed and implemented individualized service plans for children and families in need.
- Assessed family dynamics and identified resources to facilitate positive outcomes.
On-site Supervisor
HR Metrics
12.2016 - 05.2017
- Responsible for the supervision of over one hundred employees while maintaining payroll and attendance. Performed new hire orientation and completed onboarding processes.
- Supervised daily site operations to ensure compliance with safety protocols and industry standards.
- Implemented quality control measures to enhance project outcomes and reduce errors in execution.
- Coordinated scheduling and resource allocation for multiple projects, optimizing workflow efficiency.
Technical Support Analyst
Apple Convergys
08.2016 - 12.2016
- Assisted customers through incoming calls and chats regarding various Apple branded products.
- Customer Support Rep: Responsible for providing exceptional customer service to both customers and vendors of Apple products.
- Inventory Recorder: Assisted in the tracking of products that are available for sale and trade.
- Resolved technical issues for customers, ensuring high levels of satisfaction and support efficiency.
- Diagnosed software and hardware problems, providing timely solutions to enhance user experience.
- Trained new staff on troubleshooting protocols and customer service best practices.
Education
Bachelors - mass communication
Bethune Cookman University
Daytona Beach05.2015
Surgical Technologist Certificate - undefined
Daytona State College
Daytona Beach05.2013
Skills
- Strong interpersonal skills
- Experienced with Microsoft applications
- Payroll Applications, including I-9 verification
- Strong and diverse communication skills
- Certified Surgical Technologist
- Proficiency in Fair Housing Regulations
- Vast experience in Consumer Economic Sufficiency
- CPR Certification (Valid 4/2023)
- Aseptic Technique
- Empathy and sensitivity
- Client relationship building
- Fair housing laws
- Motivational interviewing
Certification
- Certified Surgical Technologist
Accomplishments
- Achieved faster processing of applications by introducing Microsoft software applications such as implementing SharePoint for completed and ongoing tasks.
- Achieved above national HUD accuracy score through effectively helping with the completion of file structure and organization following HUD and federal guidelines.
- Documented and resolved unfinished family HUD packets and yearly recertification's which led to over 95% accuracy rate.
- Supervised team of over 100 staff members.
Timeline
Housing Choice Voucher Specialist
Housing Authority of Daytona Beach
10.2024 - 09.2025
Loss Draft Associate
Proctor Financial
06.2023 - 10.2024
Economic Sufficiency Specialist
Department of Children and Families
06.2017 - 11.2021
On-site Supervisor
HR Metrics
12.2016 - 05.2017
Technical Support Analyst
Apple Convergys
08.2016 - 12.2016
Surgical Technologist Certificate - undefined
Daytona State College
Bachelors - mass communication
Bethune Cookman University