Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Eboni Edwards

Wayne,MI

Summary

Highly motivated and dedicated professional with a strong work ethic seeking to contribute as a valuable asset to a dynamic and enthusiastic team. Committed to making a meaningful impact and achieving exceptional results, I bring a passion for collaboration and a drive for success. Excited to leverage my skills and contribute to the overall growth and success of the team, I am seeking an opportunity where positivity and high energy are valued.

Overview

6
6
years of professional experience

Work History

School Bus Driver

Durham Transportation
08.2023 - Current


  • CDL B (P/S endorsements)
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.

Owner

Garden Social Detroit
09.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Customer Service Representative

Live Direct Call Center
05.2020 - 08.2023


  • Answering high call volume
  • HIPPA Compliant
  • WFH (remote)
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Call Center For Hire
01.2020 - 04.2021
  • WFH (remote)
  • High call volume
  • Transfers to proper department
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Intuit
03.2019 - 04.2020
  • Remote
  • Customer service
  • High call volume
  • Tax platform navigation
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Ambassador

Amazon Warehouse
06.2018 - 03.2020
  • Enforcement of safety rules
  • Assist in production (wherever needed)
  • Dock work
  • Promoted good staff relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.

Skills

  • Former food program director
  • Dependable and reliable
  • Effective leader
  • Strategic leadership
  • Customer service experience
  • Group and individual instruction
  • Budget coordination
  • Policy and procedure improvements
  • Multitasking
  • Strategic Planning
  • Team building
  • Problem-solving abilities
  • Public relations
  • Strategic communications
  • Time management abilities
  • Project Management

Accomplishments

  • Over 700+ people fed durning Flint, MI crisis

Timeline

School Bus Driver

Durham Transportation
08.2023 - Current

Owner

Garden Social Detroit
09.2021 - Current

Customer Service Representative

Live Direct Call Center
05.2020 - 08.2023

Customer Service Representative

Call Center For Hire
01.2020 - 04.2021

Customer Service Representative

Intuit
03.2019 - 04.2020

Ambassador

Amazon Warehouse
06.2018 - 03.2020

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Eboni Edwards