Eboni Janvier
Jacksonville,FL
Summary
Dynamic professional with a proven track record at ADT Security Services, excelling in customer service excellence and data management. Adept at training teams and driving process improvements, I leverage strong communication skills and technical proficiency to deliver tailored solutions and enhance operational efficiency. Committed to achieving results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Representative / Trainer
ADT Security Services
08.2023 - 05.2025
- Managed high-volume inbound and outbound calls while accurately inputting client information into multiple databases.
- Handled confidential customer data in compliance with privacy and security standards.
- Delivered exceptional customer service by understanding client needs and providing tailored security solutions.
- Promoted from Sales Representative to Trainer, mentoring new hires on sales techniques, systems usage, and compliance procedures.
- Utilized Microsoft Excel and CRM tools for sales tracking and performance reporting.
Operations Supervisor
United Parcel Service (UPS)
01.2019 - 08.2023
- Supervised and trained 10–12 employees daily on safety procedures, productivity methods, and operational best practices.
- Coordinated logistics for trailer arrivals and departures, ensuring on-time dispatch and efficient dock operations.
- Monitored and maintained operational equipment to ensure safety and productivity.
- Fostered a collaborative team environment, achieving departmental performance goals consistently.
- Tracked operational data to identify process improvement opportunities.
- Delivered comprehensive HR and payroll services, ensuring accurate employee records, timely compensation, and compliance with company policies.
Call Center Representative / Furniture Specialist
Williams-Sonoma, Inc.
08.2019 - 01.2020
- Assisted customers with order placement, modifications, and troubleshooting product inquiries.
- Promoted to Furniture Specialist, providing expertise on furniture care and scheduling delivery appointments.
- Managed customer communications between multiple third-party delivery vendors.
- Maintained detailed service logs and appointment schedules in company systems.
Company Driver / Crew Lead
Coleman Allied Moving Services
01.2017 - 01.2019
- Led a 3–5 member team in packing, loading, and transporting customer belongings safely and efficiently.
- Ensured proper handling, wrapping, and documentation of items to prevent damage.
- Provided on-site customer service to ensure a smooth and stress-free moving experience.
Server
Cruisers Restaurant
02.2015 - 01.2017
- Delivered excellent customer service by building rapport and ensuring guest satisfaction.
- Managed orders, prepared beverages, and maintained cleanliness during high-volume shifts.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
Bachelor of Science - Information Systems Technology (B.A.S.)
Florida State College
Jacksonville, FL01-2027
High School Diploma -
Atlantic Coast High School
Jacksonville, FL01.2015
Skills
- Data Management & Analysis
- Technical Proficiency
- Business Analysis
- Project Coordination
- Customer Service Excellence
- Team Leadership & Training
- Communication Skills
- Organizational Skills
- Microsoft Excel
- Communication skills
- Data analysis
- Process improvement
- Data cleansing
- Data manipulation
- Payroll administration
Professional References
- Tanita Pool Christian, Full-Time Supervisor, UPS, Committed to being successful and making a difference.
- Avery Spann, Part-Time Supervisor, UPS (Hazmat Department), Eboni is a very hard worker and works well with others; she would have a great impact as a supervisor.
Timeline
Sales Representative / Trainer
ADT Security Services
08.2023 - 05.2025
Call Center Representative / Furniture Specialist
Williams-Sonoma, Inc.
08.2019 - 01.2020
Operations Supervisor
United Parcel Service (UPS)
01.2019 - 08.2023
Company Driver / Crew Lead
Coleman Allied Moving Services
01.2017 - 01.2019
Server
Cruisers Restaurant
02.2015 - 01.2017
Bachelor of Science - Information Systems Technology (B.A.S.)
Florida State College
High School Diploma -
Atlantic Coast High School
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