Eboni McBride
Chicago,IL
Summary
Customer-focused professional with solid experience in customer support and tenant services. Excelled in managing inquiries and resolving complaints through effective communication and teamwork. Committed to enhancing customer experiences and driving team performance.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Manpower/iRhythm
Remote
02.2024 - 10.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Addressed customer inquiries regarding services and products, ensuring accurate and timely responses.
- Resolved customer complaints through effective communication and problem-solving.
- Handled approximately 150 calls daily, evaluating patient applicants and updating records efficiently.
- Act as a liaison between patients and internal iRhythm teams such as, Admissions, Billing, Utilization Review,
Outreach and Clinical.
• Orientation processes to ensure healthcare providers are fully prepared to begin delivering patient care successfully.
• Utilize CRM software to track interactions, update profiles, and document case details accurately. - Informed customers about product features and benefits, enhancing their understanding and satisfaction.
Tenant Services Coordinator
MAC Property Management
Chicago, IL
03.2016 - 06.2024
- Coordinated tenant communications to ensure prompt responses and effective issue resolution.
- Assisted in property inspections to identify maintenance needs and ensure tenant satisfaction.
- Organized community events to foster relationships among tenants and enhance engagement.
- Collaborated with maintenance teams to schedule repairs and streamline service requests.
- Supported the onboarding process for new tenants, providing essential information and resources.
- Utilized active listening and strong communication skills to promote positive working relationships with both vendors and tenants.
- Interfaced as corporate liaison between tenants and management office team.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties.
Retail Sales Specialist
Macy's
Chicago, IL
10.2007 - 10.2014
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained product displays to ensure visual appeal and organization throughout the store.
- Trained new staff on sales techniques and customer service standards to improve team performance.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Collaborated with team members to achieve daily sales goals and maintain store operations.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering loyalty to the brand.
Customer Service Representative
Toys "R" Us
Chicago, IL
08.2001 - 08.2004
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries related to services and products.
- Educated customers on product features and benefits for better understanding.
- Processed orders and managed customer accounts using internal systems.
- Maintained accurate records of customer interactions and transactions.
- Provided feedback to management on service improvements and trends.
Education
High School Diploma -
Kenwood Academy
Chicago, ILAssociate of Arts - Art
Kennedy King College
Chicago, ILSkills
- Customer service
- CRM software
- Product knowledge
- Technical support
- Call center procedures
- Inbound and outbound calling
- Multi-line telephone operations
- Delivery scheduling
- Follow-up skills
- Order fulfillment
- Active listening
- Conflict resolution
- Empathy and patience
- Call management
- Microsoft Excel
- Product education
Timeline
Customer Service Representative
Manpower/iRhythm
02.2024 - 10.2025
Tenant Services Coordinator
MAC Property Management
03.2016 - 06.2024
Retail Sales Specialist
Macy's
10.2007 - 10.2014
Customer Service Representative
Toys "R" Us
08.2001 - 08.2004
High School Diploma -
Kenwood Academy
Associate of Arts - Art
Kennedy King College