Summary
Overview
Work History
Education
Skills
Timeline
Generic

EBONI McCRAY

Sacramento,CA

Summary

Highly motivated, offering enhanced care and teaching with a compassionate approach, promoting comfort, support, and communication. Due to the variety of many years of experience in school, home, and hospital settings. Committed to learning more knowledge in the medical field.

Overview

9
9
years of professional experience

Work History

Medical Assistant

MD Panel
Sacramento, CA
04.2024 - 08.2024
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized patient charts before each day's clinic sessions began.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Medical Assistant

WellSpace Health
Sacramento, CA
02.2022 - 04.2024
  • Performing clinical and administrative duties alongside physician and physician nurse.
  • Directing 20+ patients daily into exam rooms.
  • Conducting vital signs, EKG, urinalysis, vaccines, breathing treatment, and Rapid testing.
  • Administrative duties: faxing, filing, referrals, data entry, scheduling appointments, letters, notes, etc.
  • Overseeing weekly, monthly, and quarterly inventory supply for labs and reporting records.
  • Sanitize exam rooms between each patient.
  • Train onboarding new employees.
  • De-escalate patients.
  • Provide coverage for Primary Care, Infectious Disease, and Medication Assistance Treatment programs.
  • PCHH Compliant.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

Direct Support Personal II

Creative Living Options
Folsom, CA
10.2020 - 09.2022
  • Provide companionship and conversation.
  • Maintain sanitized living quarters for clients.
  • Encourage the client with daily activities: bathing, toileting, and personal nutrition.
  • Communicate with clients using their special way to relate to staff daily.
  • Assisted individuals with daily living activities such as showering, dressing, and grooming.
  • Supported individuals in developing skills related to communication, problem solving, and decision making.
  • Facilitated group meetings to discuss topics related to daily living skills, self-advocacy, relationships.
  • Developed positive relationships with families of the individuals served through regular contact and communication.

DSP

S.T.E.P (Strategies to Empower People)
Sacramento, CA
01.2020 - 10.2021
  • Assisted in residential evaluation.
  • Advise clients on issues such as household cleanliness, utilities, hygiene, and nutrition care.
  • Maintain a professional attitude when a client has a behavioral outburst.
  • Observe and report client's behavioral and health status.
  • Assisted in planning and implementing recreational activities for participants.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Used approved crisis intervention techniques in emergency situations.
  • Followed care plan and directions to administer medications.

Preschool Teacher Aide

Sunshine Academy Preschool
Sacramento, CA
01.2016 - 04.2020
  • Assisted in providing a safe and secure environment for children.
  • Responsible for the care and supervision of 12 preschool students.
  • Prepared a weekly lesson plan for the preschool class.
  • Made sure that the classroom areas were kept clean and free from hazards.
  • Encouraged critical thinking skills through problem solving activities.
  • Incorporated music, art, games, books, blocks, puzzles into daily instruction.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

Call Center Representative

Act-On
Sacramento, CA
05.2015 - 07.2018
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Led on- and off-site customer support teams across multiple time zones.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Direct Support Personal

On My Own Living
Sacramento, CA
06.2016 - 01.2017
  • Document patients are individualized day-to-day routine.
  • Established a personal relationship with patients to ensure care and comfort.
  • Assisted with transporting client in and out of wheelchair and adaptive equipment.
  • Performed acute healthcare task: medication distribution and insulin injections.
  • Conducted assessments on the physical condition of each individual at least once a month.
  • Demonstrated patience and understanding when working with clients who may have difficulty communicating their needs.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Education

Nursing Assistant - Certified Nursing Assistance

Sisu Care
Sacramento, CA
07-2024

Medical Assistant - Medical Assisting

Well Space Health Institute
Sacramento, CA
08-2022

High School Diploma -

KEEMA HIGH SCHOOL
Sacramento, CA
01-2010

Associate of Science - Nursing Science

American River College
Sacramento, CA

Skills

  • Patient Flow Management
  • Typing at 35 wpm
  • Excellent customer service
  • Current CPR/ First Aid certified
  • Problem-Solving
  • Creative and Innovative
  • Self-Motivated
  • Time management
  • HIPAA Compliance
  • Data Entry
  • Insurance Verification
  • Conflict resolution abilities
  • EKG set up and monitoring
  • Insurance Claims
  • Medical terminology knowledge

Timeline

Medical Assistant

MD Panel
04.2024 - 08.2024

Medical Assistant

WellSpace Health
02.2022 - 04.2024

Direct Support Personal II

Creative Living Options
10.2020 - 09.2022

DSP

S.T.E.P (Strategies to Empower People)
01.2020 - 10.2021

Direct Support Personal

On My Own Living
06.2016 - 01.2017

Preschool Teacher Aide

Sunshine Academy Preschool
01.2016 - 04.2020

Call Center Representative

Act-On
05.2015 - 07.2018

Nursing Assistant - Certified Nursing Assistance

Sisu Care

Medical Assistant - Medical Assisting

Well Space Health Institute

High School Diploma -

KEEMA HIGH SCHOOL

Associate of Science - Nursing Science

American River College

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