Eboni Palmer
Louisiana
Summary
Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations.
Overview
6
6
years of professional experience
Work History
6th Grade Math Teacher
Many Junior High
08.2023 - 05.2025
- Developed engaging lesson plans that aligned with curriculum standards and enhanced student comprehension.
- Implemented differentiated instruction strategies to support diverse learning needs and improve student performance.
- Utilized formative assessments to monitor student progress and adapt teaching methods accordingly.
- Fostered a positive classroom environment that encouraged collaboration, participation, and respect among students.
- Analyzed student data to identify trends, inform instructional decisions, and enhance overall teaching effectiveness.
Customer Support Specialist
Alorica
Remote
04.2021 - 08.2023
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Managed customer accounts, ensuring timely updates and effective issue resolution.
- Collaborated with team members to streamline processes and improve response times.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Delivered feedback on customer service practices, contributing to enhanced training materials.
Long Term Substitute
Natchitoches Central High School
08.2020 - 05.2021
- Developed and implemented lesson plans aligned with state curriculum standards.
- Facilitated classroom management strategies to promote student engagement and learning.
- Collaborated with faculty to adapt instructional materials for diverse learning needs.
- Implemented classroom management techniques to maintain positive learning environment.
Office Manager
Rehabilitation Services of Louisiana
02.2019 - 08.2020
- Coordinated daily administrative operations to enhance office efficiency and workflow.
- Managed scheduling and appointment systems for staff and clients, ensuring optimal resource allocation.
- Developed and implemented office procedures to improve communication among team members.
- Oversaw inventory management, maintaining adequate supplies while minimizing costs.
- Facilitated onboarding processes for new employees, providing training on office protocols and systems.
Education
Bachelor of Arts - Physical Education, Sports, And Leisure Management
Northwestern State University
Natchitoches, LA2019
Skills
- HR policies implementation
- Workload prioritization
- Diversity and inclusion
- Payroll processing
- Maintaining employee records
- Timekeeping management
- Payroll auditing
Timeline
6th Grade Math Teacher
Many Junior High
08.2023 - 05.2025
Customer Support Specialist
Alorica
04.2021 - 08.2023
Long Term Substitute
Natchitoches Central High School
08.2020 - 05.2021
Office Manager
Rehabilitation Services of Louisiana
02.2019 - 08.2020
Bachelor of Arts - Physical Education, Sports, And Leisure Management
Northwestern State University