Eboni Simmons

• Delivered exceptional customer service to ensure passenger satisfaction and comfort during flights.
• Conducted safety demonstrations and briefings to inform passengers of emergency procedures.
• Assisted in the management of in-flight services, including meal distribution and beverage service.
• Responded promptly to passenger inquiries and resolved issues to enhance travel experience.
• Trained new staff on service protocols, enhancing team performance and operational efficiency.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

• Developed and maintained scheduling systems to assign personnel responsibilities, optimize coverage, and ensure continuity of care.
• Supported a 90 % + patient program completion rate through effective scheduling, patient tracking, and coordinated staff support.
• Coordinated schedules for 15 staff members across weekly therapy groups, briefings, and patient support functions.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Led weekly program meetings, facilitating team coordination, workload management, and leadership communication..
• Led a team of 15 employees, ensuring high productivity and excellent patient care.

• Facilitated group and individual therapy in outpatient setting.
• Guided clients in effective therapeutic exercises integrated from Cognitive
  Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
• Kept accurate and detailed records to track and document client progress.
• Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
• Supported and assessed clients struggling with addiction

• Developed individualized treatment plans for patients in collaboration with mental health professionals.

• Maintained patient records, documenting changes in patient condition.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

• Applied de-escalation and limit-setting techniques to promote patient cooperation.

• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Documented patient interactions in compliance with HIPAA requirements.

• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.