Eboni Wilson
Casselberry,FL
Summary
Dynamic Operations Supervisor with a proven track record at The Assistance Fund, excelling in performance monitoring and team training. Enhanced productivity through effective staff development and workflow optimization, achieving significant improvements in operational efficiency. Strong communicator skilled in compliance management and task delegation, fostering a culture of continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
The Assistance Fund
01.2020 - 01.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Offline Support Manager
Randstad USA
06.2018 - 11.2019
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Loan Processor
GreenSky Credit
02.2014 - 10.2017
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Education
Bachelor - Business Administration And Management
Ashford University
San Diego, CA05.2016
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Workflow optimization
- Compliance management
- Delegation
- KPI tracking
Timeline
Operations Supervisor
The Assistance Fund
01.2020 - 01.2025
Offline Support Manager
Randstad USA
06.2018 - 11.2019
Loan Processor
GreenSky Credit
02.2014 - 10.2017
Bachelor - Business Administration And Management
Ashford University
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