Ebonie Bradley
Detroit,MI
Summary
Experienced professional Assistant Store Manager with a proven ability to lead teams and manage operations. Effective communicator with customers, delivering exceptional customer service. Adept at driving performance and ensuring compliance with standards, rules, and regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
HMSHost
Detroit, MI, USA
01.2019 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures
Store Manager
Happy's Pizza
Detroit, MI, USA
04.2021 - 12.2022
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
- Developed strategies to maximize sales and profitability
Shift Leader
Panera Bread
Lathrup Village, MI, USA
08.2016 - 09.2018
- I started off as the line cook and was promoted to shift lead
- Developed and maintained positive working relationships with staff, customers, and vendors
- Monitored store operations to ensure compliance with company policies and procedures
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques
CSR
JPMorgan Chase & Co
Belleville, MI, USA
01.2015 - 05.2016
- This was a temp job sorting tax returns and processing checks
CSR - Customer Service Representative
Netflix
Madison Heights, MI, USA
07.2012 - 03.2014
- Provided customer service support to customers over the phone and by email
- Handled customer inquiries and complaints in a timely manner
- Identified customer needs and provided appropriate solutions
Education
High school diploma -
Skills
Assistant Manager Experience
Cash Handling
Technical Support
Store Management Experience
Management
Sales
Inventory Control
Leadership
Merchandising
Health and safety
Employee Training
Store maintenance
Friendly and Positive
Employee Scheduling
Customer Service
Problem-Solving
Store operations
Certification
TIPS
Timeline
Store Manager
Happy's Pizza
04.2021 - 12.2022
Assistant Manager
HMSHost
01.2019 - Current
Shift Leader
Panera Bread
08.2016 - 09.2018
CSR
JPMorgan Chase & Co
01.2015 - 05.2016
CSR - Customer Service Representative
Netflix
07.2012 - 03.2014