Store Manager
Community Choice Financial
Augusta, GA
2023 - Current
- Delivers excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage while following applicable Federal Laws, regulations, policies and procedures
- Maintain strong customer relationships with customers; Facilitates problems and customer accounts to stay ahead of collections
- Responsible for general administration duties and clerical support for office
- Primary contact person of incoming client issues and requests for ensuring customer satisfaction
- Assisted General Manager in planning events/projects that brings in new customers
- Managed daily operations, including training, customer service, repossession tasks, and payments
- Conducted monthly audits and ensured data accuracy
- Assisted with scheduling and coordinating interviews for hiring campaigns
- Trained and coached team members, improving their performance and productivity
- Handled conflict within the team, escalating issues appropriately when needed
- Ensured compliance with safety standards, contributing to a safe and productive work environment.
