Summary
Overview
Work History
Education
Skills
Timeline
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Ebonie Villarreal

San Antonio,TX

Summary

Dynamic Provisioning Specialist at Alorica with a proven track record in enhancing workflow efficiency and resolving complex client inquiries. Leveraging excellent analytical skills and attention to detail, I successfully collaborated with cross-functional teams to streamline service provisioning, ensuring compliance and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Provisioning Specialist

Alorica
San Antonio, Texas
02.2015 - Current
  • Managed order processing and provisioning of services for clients, and analyzed service requests to ensure compliance with company standards.
  • Collaborated with cross-functional teams to resolve provisioning issues. Provided support in troubleshooting and resolving client inquiries promptly.
  • Developed process improvements to enhance workflow efficiency within the team.
  • Collaborated with other departments within the organization to ensure a seamless provisioning experience for customers.
  • Investigated discrepancies in customer order data to identify errors or omissions.

Customer Service Representative

Teleperformance
Abilene, Texas
12.2013 - 03.2014
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed customer accounts and updated information in the system.

Lead Dispatcher

Inmans Auto Rescue
Lewisville, Texas
06.2009 - 11.2013
  • Provided customer solutions within the business solution sector in an inbound/outbound call center environment.
  • Provided legendary and seamless responds to constant changing needs of the district in relation to coverage of operations, sometimes on minimal notice.
  • Performed routine account services including maintain reports on the daily business operations of the district, answered customer inquiries and provided timely resolutions.
  • Routed, maintained and tracked outstanding service request, providing thorough follow up and maintained current detour records and updated daily.

Education

High School Diploma -

Hamlin High School
Hamlin, Texas
01.2005

BBA - Business Fiance

University of North Texas
Denton, Texas

Skills

  • Excellent listening and customer service, interpersonal skills
  • Ability to handle sensitive and confidential information
  • Great attention to detail, analytical thinking, and problem solving

Timeline

Provisioning Specialist

Alorica
02.2015 - Current

Customer Service Representative

Teleperformance
12.2013 - 03.2014

Lead Dispatcher

Inmans Auto Rescue
06.2009 - 11.2013

High School Diploma -

Hamlin High School

BBA - Business Fiance

University of North Texas

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Ebonie Villarreal