Summary
Overview
Work History
Education
Skills
Timeline
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Ebonji Renel Kedzenchou

IT TECHNICIAN AND CUSTOMER SERVICE AGENT
Oklahoma,Oklahoma

Summary

Polite and professional Information Technology expert with great success in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician and customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Information Technology, Calll Center Representative

Advanced Call Technology USA
Oklahoma , Oklahoma
08.2022 - Current
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion, and access to services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Implemented and developed customer service training processes.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Educated customers on current promotions, upgrades, or new offerings available under current plan.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Installed and configured software and hardware.
  • Assisted with development of Software to fulfill program completion requirements.
  • Set up and maintained linux and computer servers.
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  • Approved and terminated customer contracts upon request.
  • Answered up to 120 incoming calls in busy, fast-paced global call center.
  • Processed debit and credit card and electronic check payments.

Production Assistant

ManpowerGroup
Oklahoma Norman , Oklahoma
06.2021 - 10.2022
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Communicated with other crew members via walkie-talkies to coordinate production activities.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Communicated with other crew members via walkie talkies to coordinated production activities.
  • Inspected equipment to verify performance and functionality, managing wear and tear.
  • Registered equipment and production materials on database to enable tracking history and maintain detailed records.
  • Created and updated records and files to maintain document compliance.
  • Managed digital assets and resources for business, promotional, and routine filming use.

IT Technician in Hardware and Software Maintenance

Les Brasserie Du Cameroon
Douala , Cameroon
01.2016 - 02.2020
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Linked computers to network and peripheral equipment.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Set up and maintained user accounts and client access.
  • Recommended new and replacement hardware and software purchases.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Demonstrated increased knowledge of company products and equipment.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.

Education

High School Diploma - Chemical Physics And Information Technology

Cameroon College of Arts And Sciences Technology
Cameroon Bamenda
10.2012 - 02.2014

Associate Degree In IT Essentials - Information Technology

Cisco Network Academy
San Francisco, CA
02.2018 - 02.2020

Skills

Computer Hardware knowledge

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Timeline

Information Technology, Calll Center Representative

Advanced Call Technology USA
08.2022 - Current

Production Assistant

ManpowerGroup
06.2021 - 10.2022

Associate Degree In IT Essentials - Information Technology

Cisco Network Academy
02.2018 - 02.2020

IT Technician in Hardware and Software Maintenance

Les Brasserie Du Cameroon
01.2016 - 02.2020

High School Diploma - Chemical Physics And Information Technology

Cameroon College of Arts And Sciences Technology
10.2012 - 02.2014
Ebonji Renel Kedzenchou IT TECHNICIAN AND CUSTOMER SERVICE AGENT