EBONY ALLEN
South Chesterfield,VA
Summary
Detail-oriented financial and administrative professional with 15+ years of experience managing financial transactions, account reconciliation, budget administration, compliance monitoring, and customer account services. Proven ability to process high-volume transactions, maintain accurate financial records, reconcile accounts, prepare reports, and safeguard confidential information in compliance-driven environments. Skilled in spreadsheet management, financial documentation, payment processing, and stakeholder communication, with a strong commitment to accuracy, accountability, and fiduciary responsibility.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Chesterfield County Public Schools
Midlothian, VA
12.2022 - Current
- Manage departmental operating budget through expenditure tracking, monitoring, and reconciliation activities.
- Process 50+ monthly financial transactions, including requisitions, budget transfers, vendor payments, and import files.
- Perform monthly account reconciliations to ensure financial accuracy and compliance.
- Track payroll, attendance, leave balances, and financial data utilizing HRIS and financial systems.
- Maintain detailed financial records and supporting documentation for audits and compliance reviews.
- Streamlined office processes by implementing new organizational tools, increasing productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Manager
Suncrest Hospice
02.2022 - 12.2022
- Processed patient referrals and insurance information supporting Medicare eligibility verification and billing activities.
- Managed monthly office expenditures and purchasing activities while monitoring departmental costs.
- Maintained accurate records, reports, and documentation supporting operational and financial activities.
Tax Assessment Specialist
Chesterfield County Commissioner of Revenue
08.2021 - 02.2022
- Audited and reviewed more than 300 tax accounts daily to ensure compliance with state regulations.
- Processed tax account adjustments and maintained accurate financial records.
- Reconciled DMV and tax-related transactions while balancing daily financial activity.
Revenue Collection Specialist
City of Petersburg Treasury Office
03.2020 - 08.2021
- Processed and reconciled more than 200 daily financial transactions.
- Investigated and resolved payment discrepancies through detailed account analysis and reconciliation.
- Prepared financial reports and supporting documentation.
- Managed collections for outstanding accounts, ensuring compliance with city regulations and procedures.
- Enhanced customer trust and retention with empathetic and solution-focused interactions.
- Collaborated with external collection agencies and legal counsel on complex delinquent accounts.
Administrative Assistant / Unit Secretary
Encompass Health Rehabilitation Hospital
03.2017 - 03.2020
- Managed payroll submissions and resolved payroll discrepancies.
- Maintained confidential employee and patient records.
- Coordinated staffing schedules and maintained attendance records.
Documentation Specialist
K Line America, Inc.
05.2013 - 03.2017
- Managed high-volume documentation and invoicing activities supporting customer accounts and revenue operations.
- Prepared and distributed more than 100 invoices daily while maintaining accurate financial records.
- Reduced shipment errors by meticulously checking and verifying all package contents against invoices.
- Analyzed invoice data for trends and anomalies, providing insights to finance department for strategic decisions.
Customer Service Representative
City of Hopewell Recreation Department
11.2010 - 05.2013
- Processed cash, check, and credit card payments while maintaining accurate transaction records.
- Reconciled cash drawers and balanced daily receipts in accordance with financial procedures.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Assisted in planning and executing recreational programs, enhancing community engagement.
Education
High School Diploma -
Hopewell High School
Skills
- Financial Transaction Processing
- Account Reconciliation
- Budget Management & Monitoring
- Payment Tracking & Processing
- Financial Recordkeeping
- Spreadsheet Tracking & Reporting
- Accounts Payable & Receivable
- Compliance & Documentation
- Audit Preparation & Support
- Customer Account Resolution
- Confidential Records Management
Certification
Notary Public, Commonwealth of Virginia
Timeline
Administrative Assistant II
Chesterfield County Public Schools
12.2022 - Current
Office Manager
Suncrest Hospice
02.2022 - 12.2022
Tax Assessment Specialist
Chesterfield County Commissioner of Revenue
08.2021 - 02.2022
Revenue Collection Specialist
City of Petersburg Treasury Office
03.2020 - 08.2021
Administrative Assistant / Unit Secretary
Encompass Health Rehabilitation Hospital
03.2017 - 03.2020
Documentation Specialist
K Line America, Inc.
05.2013 - 03.2017
Customer Service Representative
City of Hopewell Recreation Department
11.2010 - 05.2013
High School Diploma -
Hopewell High School