EBONY ARCHIE
Independent Adjuster
Fort Worth,Texas
Summary
Scrupulous Claims Adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Eberls Claim Service
02.2022 - 10.2022
- Successfully worked independently, while also serving effective and enthusiastic collaborator
- Review assigned claims
- Complete investigation of facts regarding claims
- Ensure all possible policy holder benefits are identified
- Gathered information from various third parties to determine claim acceptability
- Review data to verify validity of claims and determine case management actions
- Approve payments for appropriate parties
- Create additional sub-claims if needed
- Notifies claimant on claim status
- Addresses any complaints or queries from policyholders with regard to claims
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
- Answered customer questions regarding deductibles.
Operation Support Specialist
USPS, Coppell
03.2013 - 02.2022
- Perform, organize, streamline operational tasks to reduce potential errors
- Communicating with coworkers to diagnose problems
- Installing and configuring hardware and software
- Process invoices
- Handle general office tasks such as data processing and organizing electronic files
- Coordinate maintenance repairs and manage other aspects or physical property or equipment
- Act as catalyst for change regarding mail data capture
- Ensure operational support in areas of service, inventory, and traffic/transportation
- Provide timely and accurate shipment and delivery information to customers
- Attend and participate in team meetings
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
Staffing Coordinator
Manpower Staffing
05.2008 - 01.2013
- Interviewed, hired and mentored new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Audited workplace, employee and management policies and procedures.
- Completed human resource operational requirements by scheduling and assigning employees.
Education
Certificate of Insurance Dallas Texas Dept. Of Insurance- ALL Lines -
The Adjuster School
University of Southern Mississippi
High School Diploma -
Murrah High School
Jackson, MSSkills
- Customer Service
- Effective Time Management
- Microsoft Excel
- Microsoft Office
- Ability to Multitask
- Good time management skills
- Investigation Skills
- Data Collection and Analysis Skills
- Knowledge of Insurance Policies
- Claim Validity Determination
- Xactimate
- Able to Operate Under Pressure
- Adaptive and Flexible
- Settlement Determinations
- Customer Experience
- Authorize Payments
Certification
- ALL Lines Adjuster License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Adjuster
Eberls Claim Service
02.2022 - 10.2022
Operation Support Specialist
USPS, Coppell
03.2013 - 02.2022
Staffing Coordinator
Manpower Staffing
05.2008 - 01.2013
Certificate of Insurance Dallas Texas Dept. Of Insurance- ALL Lines -
The Adjuster School
University of Southern Mississippi
High School Diploma -
Murrah High School
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