Ebony Arvelo
Camden,NJ
Summary
Proven track record in enhancing customer satisfaction and loyalty at Kids Footlocker, leveraging strong problem-solving and people skills. Excelled in a team-oriented environment, significantly contributing to store visual appeal and financial accuracy. Demonstrated exceptional multi-tasking strength, ensuring seamless customer experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate/Stocker
Kids Footlocker
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Footlocker, Footlocker
06.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Business - Business/Accounting
Neumann University
Aston Mills, PA05.2027
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Excellent people skills
Athlete : Soccer and Basketball
I played both soccer and basketball in high school, and now play collegiate soccer at Neumann University.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Sales Associate/Stocker
Kids Footlocker
12.2023 - Current
Sales Associate
Footlocker, Footlocker
06.2021 - 08.2023
Bachelor of Business - Business/Accounting
Neumann University
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