EBONY BENJAMIN
BROOKLYN
Summary
Highly motivated, goal and service-oriented person with over 18 years' experience in building positive business relationships. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
20
20
years of professional experience
Work History
CUSTOMER SERVICE SUPERVISOR
U.S. POSTAL SERVICE
03.2020 - Current
- Provide OJT; monitor performance and provide guidance; encourage and develop staff for career advancement
- Analyze delivery operations, mail flow, and retail operations using observation, daily analysis, and computer models
- Oversee distribution and dispatch of mail
- Ensure proper procedures are followed for receipt, recording, and delivery of mail
- Ensure all clerk tills are counted and money, money orders and stamps are collected and locked in the safe.
MAIL CARRIER
U.S. POSTAL SERVICE
09.2016 - 03.2020
- Sorted/sequenced mail for efficient delivery
- Separated mail to be transported to relay boxes for subsequent delivery
- Delivered all classes of mail in sequence along established route
- Obtained receipts for registered and insured mail
- Courteously and knowledgeably answered customers questions, acknowledged comments and addressed concerns.
DIRECT SUPPORT SPECIALIST
NEW YORK STATE OPWDD
04.2004 - 09.2016
- Provided compassionate direct support to clients with developmental disabilities
- Maintained clean, well-organized environment; ensured clients' well-being and safety adhering to doctor's orders
- Transported clients to medical appointments and related errands; administered medications according to care plan
- Completed data entries in charts and logbooks to accurately document clients' progress
- Maintained patient charts, confidential medical files, personnel files, licensing and CPR compliance records.
Education
Interior Design -
BERKELEY COLLEGE
06.2024
Liberal Arts & Sciences -
BOROUGH MANHATTAN COMMUNITY COLLEGE
01.2002
Skills
- Assertive and resourceful, thriving in fast-paced environment
- Concise, persuasive verbal communicator employing tact and diplomacy
- Strong time organization, prioritizing and multitasking
- Problem solving
- Team Building and Leadership
- Continuous Improvement on newly learned skills and objectives
- Work Prioritization and management
- Positive and Constructive Feedback on peers and self
- Team Development and involvement
- Customer Service
- Critical Thinking on stressful and spontaneous environments
Timeline
CUSTOMER SERVICE SUPERVISOR
U.S. POSTAL SERVICE
03.2020 - Current
MAIL CARRIER
U.S. POSTAL SERVICE
09.2016 - 03.2020
DIRECT SUPPORT SPECIALIST
NEW YORK STATE OPWDD
04.2004 - 09.2016
Interior Design -
BERKELEY COLLEGE
Liberal Arts & Sciences -
BOROUGH MANHATTAN COMMUNITY COLLEGE
Similar Profiles
MORGAN PINKNEYMORGAN PINKNEY
Rual Carrier at U.S. Postal ServiceRual Carrier at U.S. Postal Service
Marcos DiazMarcos Diaz
Postal Worker at U.S. Postal ServicePostal Worker at U.S. Postal Service
Shirley WashingtonShirley Washington
Manager Distribution Operations at U.S. Postal Service, USPSManager Distribution Operations at U.S. Postal Service, USPS
Natasha CurryNatasha Curry
Personnel Processing Associate at U.S. Postal ServicePersonnel Processing Associate at U.S. Postal Service
Anvar PrimovAnvar Primov
Java Backend Engineer / Developer at Cambridge Unit SamarkandJava Backend Engineer / Developer at Cambridge Unit Samarkand