Ebony Ballard
New Orleans,LA
Summary
Proven Security Officer with a track record of enhancing safety and customer service at Allied Universal. Skilled in surveillance and emergency response, adept at creating a secure environment while maintaining a welcoming atmosphere. Demonstrates strong incident reporting abilities and excels in high-stress situations, ensuring efficient operations and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Sales Associate
Home Depot
06.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Dietary Aide
Chateau De Notre Dame
03.2015 - 08.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
Math - Nursing
WALTER L COHEN
New Orleans, LA05.2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Surveillance
- Emergency response
Timeline
Security Officer
Allied Universal
10.2022 - Current
Sales Associate
Home Depot
06.2022 - 02.2023
Dietary Aide
Chateau De Notre Dame
03.2015 - 08.2021
Math - Nursing
WALTER L COHEN
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