Ebony Baxter
Wendell,NC
Summary
Dynamic Imaging Assistant with proven expertise at WakeMed Cary Hospital, excelling in data management and PACS operation. Recognized for enhancing workflow efficiency and training new staff, while demonstrating strong communication and patient advocacy skills. Committed to maintaining patient confidentiality and delivering exceptional support in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Imaging Assistant
WakeMed Cary Hospital
Cary, North Carolina
08.2019 - Current
- Assistant to radiology doctors, CT, MRI, X-ray, nuclear medicine, interventional radiology techs, and nurses.
- CT, Mri, Xray, nuclear medicine, interventional radiology techs and nurses.
- Handle incoming calls from doctors' offices, hospitals, and patients.
- Work closely with medical records to burn DICOM images of radiology images for patients.
- Monitor the PACS worklist, ensuring radiology images are being routed to the correct radiologist per modality.
- Import images into the hospital system from outside facilities.
- Trainer for new employees.
- Maintained cleanliness and organization of imaging rooms and workspaces.
- Supported staff with patient intake and scheduling appointments.
- Collaborated with team members to enhance workflow efficiency.
- Scheduled cases to coordinate with diagnostic availability, allowing for emergent situations.
- Maintained cleanliness and orderliness in all areas within the radiology department.
- Processed film images using digital computer systems and special software applications.
- Processed requests for imaging studies on CD received from staff or patients and maintained related logs.
- Monitored radiologist reports in EMR system to promptly deliver correct patient charts.
- Maintained the imaging database and ensured accuracy of information.
- Completed general administrative tasks to support radiology department.
Front Desk Supervisor
DD's Discount Store
Raleigh, North Carolina
10.2012 - 01.2020
- Supervised front desk operations and staff scheduling.
- Managed customer inquiries and resolved complaints efficiently.
- Trained new team members on company policies and procedures.
- Coordinated inventory management and product restocking efforts.
- Assisted in developing promotional displays to enhance customer experience.
- Maintained cleanliness and organization of the front desk area.
- Collaborated with management to implement process improvements for efficiency.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
Education
Master of Social Work - Mental Health
Capella University
Minneapolis, MN12-2028
Bachelor of Science - Behavioral And Social Science
North Carolina Central University
Durham, NC12-2024
High School Diploma -
East Wake High School
Wendell, Nc06-2006
Skills
- Data management
- Team collaboration
- Effective communication
- Crisis intervention
- Strong communication skills
- Deadline oriented
- PACS operation
- Empathy and patience
- Patient confidentiality
- Microsoft office
- Typing
- Patient advocacy
Accomplishments
- Leader in the Youth program at Eagle Rock Christian Church.
- Received the Dean's List honor roll for three years as an Undergraduate at North Carolina Central University.
Languages
English
Professional
Timeline
Imaging Assistant
WakeMed Cary Hospital
08.2019 - Current
Front Desk Supervisor
DD's Discount Store
10.2012 - 01.2020
Master of Social Work - Mental Health
Capella University
Bachelor of Science - Behavioral And Social Science
North Carolina Central University
High School Diploma -
East Wake High School