Ebony Blount
Orlando,FL
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
19
19
years of professional experience
Work History
District Manager
Dollar General
Orlando, FL
11.2024 - Current
- Led company-wide initiatives to enhance the customer experience through Brand Standards and people development to drive store performance within the District and Territory
- Monitored key performance indicators, providing actionable insights for store managers to achieve targets.
- Fostered a culture of recognition, accountability, and mentoring team members to elevate overall performance standards.
- Conducted regular store visits to evaluate compliance and processes with company policies and procedures.
- Collaborated with upper management and peers to implement continuous improvements and exceed company goals.
- Developed compelling presentation decks and lead training to gain and communicate results to cascade within the Territory for District Managers
District Manager
Five Below
Atlanta, GA/Orlando, FL
08.2020 - 11.2024
- Multi-unit management
- Hire, Coach, Train, and Develop team of Store Managers
- Effective communication
- Allocate hours, process payroll
- Write an effective schedule
- Manage process completion with follow up
- Drive sales and customer experience
- Motivate associates to meet goals and drive sales
- Ensure Market plan updates, signage changes, promotions, and markdowns are executed throughout the district
- Inventory- Control and minimize shrink
- Teach company standards and processes
- Lead by example/teach core values
- Create a positive and fun work environment
Training Store Manager
Five Below
Atlanta, GA
09.2017 - 08.2020
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Supported store openings by setting up office space, equipment and POS systems.
- Achieved company growth targets by effectively managing budget allocations and resource utilization.
- Trained new employees on proper protocols and customer service standards.
- Promoted positive customer experience through day-to-day supervision and management
- Implemented loss prevention strategies, resulting in decreased instances of theft and shrinkage.
Assistant Manager
Five Below
03.2016 - 09.2017
- Open/Close
- Train new associates on register
- Execute Win our Weekends
- Promote and ensure Alex’s Lemonade and St
- Jude’s fundraisers are impactful and successful
- Process freight
- Conduct interviews
- Daily Zone Sheet completion
- Cashier observations (The importance of greeting, asking for emails/zip code)
- 100% daily recovery
- Assist in scheduling
- Order candy/snacks
- Register- transactions, refunds, post voids, etc
- Lead the customer experience
Assistant Manager
Rue 21
03.2013 - 12.2015
- Process Payroll and Budget hours
- Balance/Run Cash Register
- Ensure highest level of customer service
- Motivate associates- ensure they are confident in adding on sales and creating a great customer experience
- Checking in shipment/process
- Signage change, set promotions, markdowns
- Control and minimize shrink
- Cleanliness of environment
- Meet fragrance daily sales goal
Customer Service Representative
Citi Card Services
12.2010 - 09.2012
- Answer inbound phones calls (100+ per day) regarding bank account/credit information
- Process balance transfers
- Resolved customer inquiries, ensuring satisfaction and retention through effective communication.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Key Holder/Assistant Manager
Rainbow Shops
01.2007 - 01.2010
- Stock business
- Conduct wall display sand sets
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed cash handling processes, maintaining accurate financial records during shifts.
- Trained and mentored new staff on customer service protocols and store operations.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Education
High School Diploma -
North Kansas City High School
Kansas City, MO2010
Skills
- Staff recruiting
- Business planning
- Strategic planning
- Leadership skills
- Sales and marketing
- Staff Training and Development
- Customer Service
- Detail-Oriented
- Time Management
- Performance Evaluations
- Budget Control
Timeline
District Manager
Dollar General
11.2024 - Current
District Manager
Five Below
08.2020 - 11.2024
Training Store Manager
Five Below
09.2017 - 08.2020
Assistant Manager
Five Below
03.2016 - 09.2017
Assistant Manager
Rue 21
03.2013 - 12.2015
Customer Service Representative
Citi Card Services
12.2010 - 09.2012
Key Holder/Assistant Manager
Rainbow Shops
01.2007 - 01.2010
High School Diploma -
North Kansas City High School