Ebony Booker
South Euclid,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Dispatcher
Antonio Towing & Roadside Service
Cleveland, Ohio
03.2018 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
Behavioral Health Specialist
Our Lady Of The Wayside
Avon , oh
06.2016 - Current
- Created progress reports, assessments and charting within required timeframes.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
Utility Specialist
Consumer Protecetion
Cleveland, oh
01.2011 - 05.2015
- Prepared and processed service forms to start and stop utility services.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Teacher's Aide
Nana Ella Daycare
Cleveland , Oh
06.2005 - 09.2010
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised students on field trips for safety and proper behavior in public settings.
Education
High School Diploma -
Lincoln West High School
Cleveland, OH06.1995
Skills
- Dispatch Coordination
- Route Navigation
- Service Coordination
- Schedule Management
- Data Entry
- Customer Relations
- Prioritizing Calls
Timeline
Dispatcher
Antonio Towing & Roadside Service
03.2018 - Current
Behavioral Health Specialist
Our Lady Of The Wayside
06.2016 - Current
Utility Specialist
Consumer Protecetion
01.2011 - 05.2015
Teacher's Aide
Nana Ella Daycare
06.2005 - 09.2010
High School Diploma -
Lincoln West High School
Similar Profiles
Ashley TyreeAshley Tyree
Administrative Assistant to the President at Anytime Towing & Roadside ServiceAdministrative Assistant to the President at Anytime Towing & Roadside Service
Scott HarrisScott Harris
Tow Truck Operator at All Call Towing & Roadside ServiceTow Truck Operator at All Call Towing & Roadside Service
Tanya FlournoyTanya Flournoy
Dispatcher at Roadside Towing and RecoveryDispatcher at Roadside Towing and Recovery