Ebony Boykin
Jacksonville,NC
Summary
Professional with a background in cosmetology, salon management, and training and development. Consistently achieved performance goals, set customer count records, and surpassed sales targets. Successfully managed three salons and provided oversight for a total of 13 salons. Strengthened employee retention rates through enhanced onboarding and training processes. Developed strategic operational plans and implemented people strategies to optimize organizational performance.
Overview
11
11
years of professional experience
Work History
General Manager
McPie, Inc. DBA Great Clips
08.2021 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Training & Development Coordinator
McFreedom, LLC DBA Great Clips
12.2019 - 08.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support salon managers, teams, and operations.
Area General Manager
McFreedom, LLC DBA Great Clips
09.2016 - 11.2019
- Enhanced customer satisfaction by driving exceptional service standards and swiftly resolving any issues or concerns.
- Reduced employee turnover by fostering a positive work environment and addressing individual needs for growth and development.
- Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.
- Expanded market presence with the successful launch of new products, services, or promotional campaigns.
Salon Manager
McFreedom, LLC DBA Great Clips
08.2013 - 09.2016
- Controlled inventory by tracking expenses, purchases, and shelf stocking.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Education
Currently enrolled at Southern New Hampshire University: Studying for a BSBA with a concentration in Organizational Leadership. -
Some college courses - Cosmetology
Cape Fear Community College
Wilmington, NC08.2002
High School Diploma -
01.1998
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Effective leader
- Relationship Building
- Staff training/development
- Administrative Skills
- Process Improvements
- Strategic Planning
- Consistently meet goals
- Networking abilities
- Performance Analysis
- Data review
- Community Outreach
Accomplishments
Salon awards for:
Highest sales
10/10 Award (10% Sales and 10% Customer Growth)
$10k Award
Mail Sail Awards
Customer Growth Award
Brand Excellence Award
References
- Scott Sellers, Scott.Sellers@greatclips.com, (910) 352-1276
- Tesha McGill, teshamcgill@yahoo.com, (910) 299-8642
- Leor Beverly, LBeverly@ulpdx.org, (917) 977-5902, (360) 843-3138
Timeline
General Manager
McPie, Inc. DBA Great Clips
08.2021 - Current
Training & Development Coordinator
McFreedom, LLC DBA Great Clips
12.2019 - 08.2021
Area General Manager
McFreedom, LLC DBA Great Clips
09.2016 - 11.2019
Salon Manager
McFreedom, LLC DBA Great Clips
08.2013 - 09.2016
Currently enrolled at Southern New Hampshire University: Studying for a BSBA with a concentration in Organizational Leadership. -
Some college courses - Cosmetology
Cape Fear Community College