LexisNexis
Ebony Brooks
Orlando,FL
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Sage
01.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
Office Assistant/Dental Assistant
Smile Design Dental Group
01.2021 - 01.2024
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Support Specialist
Bluegreen Vacations
03.2013 - 03.2020
- Coordinated events and conferences that showcased the company''s expertise, strengthening its reputation within the industry.
- Engaged with customers to build business relationships.
- Enhanced customer experience using all omnichannel offerings.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Caregiver
Home At Last
05.2004 - 02.2016
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Branch Manager
Trustco Bank
02.2007 - 04.2010
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
Education
Associate of Arts - Paralegal Studies
Bryant Stratton
11.2023
Dental Assistant
Florida Career College
Miami, FL02-2021
Radiology
Florida Career College
Miami, FL02-2021
Skills
- Attention to Detail
- Billing statement processing
- Healthcare operations
- Database coordination
- Patient Registration
- Office Administration
- Claims Processing
- Patient Education
- Insurance Practices
- Medical Terminology
- Relationship Building
- Care Planning
Certification
- Certified Dental Assistant- 4 years
- Licensed Dental Radiology -4 years
- Licensed Paralegal Assistant -2 years
Software
Epic
Dentrix
Microsoft Software
Timeline
Patient Care Coordinator
Sage
01.2024 - Current
Office Assistant/Dental Assistant
Smile Design Dental Group
01.2021 - 01.2024
Customer Support Specialist
Bluegreen Vacations
03.2013 - 03.2020
Branch Manager
Trustco Bank
02.2007 - 04.2010
Caregiver
Home At Last
05.2004 - 02.2016
Associate of Arts - Paralegal Studies
Bryant Stratton
Dental Assistant
Florida Career College
Radiology
Florida Career College
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