Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebony Butler

Pharmacy Clerk / Pharmacy Technician Trainee
Jersey City

Summary

Dynamic and customer-focused professional with experience at Friendly Pharmacy, excelling in medication dispensing and patient confidentiality. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and data entry, consistently supporting pharmacy operations and inventory management to ensure seamless service delivery.

Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in data entry and workflow support. Dedicated to answering customer questions concerning medication protocol.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Clerk / Pharmacy Technician Trainee

Friendly Pharmacy
03.2025 - Current
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Supported pharmacy workflow by ringing up customers, answering multi-line phones, and organizing prescription bins.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Prepared and labeled medications under supervision, occasionally assisting with counting tasks.
  • Learned and adapted to evolving protocols, including prescription hanging systems and invoice verification.

Sales Associate

Big Lots
01.2023 - 12.2024
  • Solved customer challenges by offering relevant products and services.
  • Built relationships with customers to encourage repeat business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales Associate

Kohl's
08.2022 - 01.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

William L. Dickinson High School
Jersey City, United States
05.2001 -

Skills

Medication dispensing

Answering customer questions

Secure storage of medications

Patient confidentiality

Data entry proficiency

Prescription processing

Cash handling accuracy

Receiving incoming supplies

Certification

Google IT Support Certificate

Timeline

Pharmacy Clerk / Pharmacy Technician Trainee

Friendly Pharmacy
03.2025 - Current

Sales Associate

Big Lots
01.2023 - 12.2024

Google IT Support Certificate

12-2022

Sales Associate

Kohl's
08.2022 - 01.2023

High School Diploma -

William L. Dickinson High School
05.2001 -

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Ebony ButlerPharmacy Clerk / Pharmacy Technician Trainee
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