Ebony Castillo
Cleveland
Summary
I take pride in being focused, detail-oriented and a great problem solver. I strive to always have excellent customer service and effective communication. I am organized with my work, eager to learn, a great multitasker, and I work efficiently both alone and with others.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Medical Mutual of Ohio
01.2024 - Current
- Data Entry
- Claims Processing
- Cpt/Hcpcs Coding
- Understanding of Insurance products and policy types.
- Knowledge of HIPAA and PHI.
Patient Access Coordinator II
Cleveland Clinic
01.2021 - 01.2024
- Patient registration.
- Insurance verification.
- Auditing.
- Data Entry.
- Managing inbound and outbound calls.
- Identifying patients needs and concerns.
Pharmacy Technician
Rite Aid Pharmacy
01.2021 - 01.2022
- Cash handling.
- Scheduling vaccine appointments.
- Counting and preparing medications for pharmacist.
- Data entry.
- Ordering medications.
- Answering phone calls to help patients.
- Assisting patients and customers.
Education
No Degree -
Cleveland State University
Cleveland, OHHigh School - undefined
John Marshall High School
01.2013
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Timeline
Customer Service Specialist
Medical Mutual of Ohio
01.2024 - Current
Patient Access Coordinator II
Cleveland Clinic
01.2021 - 01.2024
Pharmacy Technician
Rite Aid Pharmacy
01.2021 - 01.2022
High School - undefined
John Marshall High School
No Degree -
Cleveland State University
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