Ebony Coates
Chicago,IL
Summary
Seasoned Sales professional with exceptional success in B2B and B2C sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
Work History
SMB Sales Consultant
Uber Technologies Inc.
11.2021 - 05.2022
- Prospected and built a new pipeline pipeline to create partnerships with B2B clients and net new prospects.
- Scheduled and conducted online product demonstrations and meetings of our Uber of Business products (Travel, eat, and delivery) to prospects with a consultative and solution-driven approach.
- Maintained a solid and organized pipeline in the Salesforce CRM, including accurate recording of all interactions with the clients.
- Enhanced team performance by sharing successful sales strategies and best practices in regular meetings.
Business Development Representative
Groupon
09.2019 - 11.2021
- Prospected new business opportunities with new prospects and clients who could benefit from Groupon's platform.
- Lead the full sales cycle while closing deals with small-sized businesses.
- Log, tracked, and maintained business opportunities through the company's CRM system.
- Worked cross-functionally with Account Managers to learn and share best practices.
Product Renewal Specialist
CDW
06.2016 - 05.2019
- Increased customer retention by proactively identifying and resolving potential issues.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
- Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
Education
Bachelor of Arts - Communications
Southern Illinois University Carbondale
Carbondale, IL05.2013
Skills
- Lead Generation
- B2B Sales
- Account management
- Upselling techniques
Timeline
SMB Sales Consultant
Uber Technologies Inc.
11.2021 - 05.2022
Business Development Representative
Groupon
09.2019 - 11.2021
Product Renewal Specialist
CDW
06.2016 - 05.2019
Bachelor of Arts - Communications
Southern Illinois University Carbondale
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