Cody Khounxay

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Leveraged CRM tools effectively to manage pipeline efficiently while maintaining up-to-date records of interactions and deals.
• Provided exceptional customer service by addressing client concerns promptly, leading to high client retention rates.

• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Demonstrated features, answered questions and offered solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Utilized CRM software to manage customer accounts and track performance metrics.

My job was to take shipment orders of Asian fruits and vegetables from the different oriental stores that span from Bowling Green, KY, to Owensboro, KY. Then, every week I would drive to Atlanta, GA, to buy and pick up these orders and re-sell them at a higher price to my clients.

Bangkok Cuisine is a fine dining Thai restaurant in Homestead, FL.

• As a Manager, I communicate with customers about how their dining experience is, set up work schedules for the out of house employees, create inventory spreadsheets for the beer and wines, and order anything needed for the out of house.

The Miami HEAT is a world class sports organization.

• As a Premium Services Representative, I help and assist any Miami Heat Season Ticket Holder, Premium seat guests, and any VIP guests that come to watch an NBA game, concerts, and other various events. I strive to help give the guests an unforgettable experience during their time there.

III Points is a Music and Arts Festival that happens annually in the heart of Wynwood, FL. As an Intern my role was to assist the Sales Managers and Event Planners on anything that they needed. Some of these include:

• Ordering various merchandises and decor needed for the festival
• Going to different location around Miami to pick up and/ or set up promotional items for the festival
• Create spreadsheets for expenses
• Host studio sessions musicians and artists

Asian Market of Bowling Green, KY, is a family owned oriental grocery store and wholesale which specializes in various fruits, vegetables, and other Asian foods.

Siam Thai Restaurant was a family business founded by my parents. I did most if not everything there on both the in house and out house duties such as:

• In House - prep vegetables and meats, cook when short staffed, and order from wholesales when inventory is low.
• Out House - manage the servers and hosts when needed, serve customers when needed, and community advertising.

AUS supplies colleges, universities, and off-campus housing with quality built furniture since 1992.

• As an Installer, my job was to travel to different site locations from Alabama to Ohio to Illinois, and set up/ build various housing furniture for student living. I was given a company car to travel to the different site locations.