Ebony Crocketts
Las Vegas,NV
Summary
Experienced security professional with a strong background in safeguarding assets and ensuring the overall safety of individuals and organizations. Demonstrated expertise in assessing risks, implementing and managing security protocols, and effectively responding to incidents. Adept at working collaboratively within a team environment and adapting to the ever-changing landscape of security needs. Known for reliability and proficiency in surveillance, access control, and emergency response.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Security Officer
Allied Universal Security
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot and CCTV
- Proven ability to learn quickly and adapt to new situations.
- Worked 12+ hour shifts across night, weekend, and holiday shifts.
Warehouse Security
American Guard Services
04.2023 - 11.2024
- Screened on average 30-50 individuals daily and prevented passage of prohibited articles into restricted areas.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Customer Returns Processor
Amazon LAS2
10.2022 - 02.2023
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed approximately 200-300 returned merchandise, on a daily basis to appropriate store departments or palletized for liquidation.
- Documented returned product details in an inventory tracking system.
Security Shift Supervisor
Marksman Security Corporation
05.2021 - 09.2022
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
Security Officer
Marksman Security Corporation
07.2020 - 05.2021
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Mobile Expert
OSL Retail Services Inc
09.2019 - 06.2020
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Call Center Representative
Prysm Group
06.2019 - 09.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Identified upselling opportunities to increase revenue generation.
- Maintained up-to-date knowledge of product and service changes.
Key Holder Supervisor
Shiekh Shoes
02.2017 - 12.2018
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Associate
Shiekh Shoes
05.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High school diploma -
CCSD Adult Education
Las Vegas, NV10.2024
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Cross-platform proficiency
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Friendly, positive attitude
- Flexible and adaptable
Personal Information
Work Permit: Authorized to work in the US for any employer
Resources
- Ronald Butler, 702-881-4777
- Janicia Baker, 702-540-9721
Certification
- ASHI-Part One - CPR/FA/AED All Ages Online Course
- Situational Awareness (SOC)
- Site Monitoring (SOC)
- Security Notifications and Reporting (SOC)
- Workplace Violence Awareness
- RTL - Active Shooter Preparedness
Timeline
Security Officer
Allied Universal Security
11.2024 - Current
Warehouse Security
American Guard Services
04.2023 - 11.2024
Customer Returns Processor
Amazon LAS2
10.2022 - 02.2023
Security Shift Supervisor
Marksman Security Corporation
05.2021 - 09.2022
Security Officer
Marksman Security Corporation
07.2020 - 05.2021
Mobile Expert
OSL Retail Services Inc
09.2019 - 06.2020
Call Center Representative
Prysm Group
06.2019 - 09.2019
Key Holder Supervisor
Shiekh Shoes
02.2017 - 12.2018
Sales Associate
Shiekh Shoes
05.2016 - 02.2017
High school diploma -
CCSD Adult Education
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