Ebony Feaster
Portage Country Club Inc
Akron,OH
1
Certification
23
years of professional experience
Experienced service professional known for delivering exceptional customer service and resolving issues efficiently. Skilled in training new staff and ensuring compliance with policies to enhance operational efficiency and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Service Associate
12 Years 2 Months- Delivered exceptional customer service, addressing member inquiries and resolving issues promptly.
- Facilitated smooth operations by coordinating daily activities and ensuring compliance with club policies.
- Assisted in maintaining club facilities, ensuring cleanliness and organization of public areas.
- Supported event planning by setting up venues and providing logistical assistance during functions.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
Service Crew Member
10 Years 9 Months- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat visits.
- Collaborated with team members to maintain efficient workflow during peak hours, enhancing overall service speed.
- Operated point-of-sale system accurately, processing transactions and managing cash handling responsibilities effectively.
- Assisted in training new staff on menu knowledge and service standards, improving team performance and consistency.
- Implemented cleanliness standards across dining area and kitchen, promoting a safe and inviting atmosphere for guests.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Operated cash registers and POS systems, handling over $100 in cash daily.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Associate of Applied Science - Medical Assisting
Skills
Customer support
Patience and tolerance
Complaint handling
Quality assurance
Customer service
Certification
- [First Aid/CPR/AED], [American Red Cross], [3/24/2026-3/24/2028]
Timeline
Service Associate
Portage Country Club Inc
04.2014 - CurrentRead More
Service Crew Member
Applebee's Neighborhood Grill & Bar
06.2003 - 03.2014Read More
Herzing University, Akron Ohio
Associate of Applied Science from Medical Assisting
Read More