Ebony Ferguson
Syracuse,NY
Summary
Dynamic Community Service Worker with a proven track record at Syracuse Police Department, excelling in data entry and traffic control. Enhanced public satisfaction through effective communication and issue resolution. Demonstrated empathy and attention to detail while supporting diverse community needs, ensuring safety and order during events.
Overview
10
10
years of professional experience
Work History
Community Service Worker
Syracuse Police Department
09.2018 - 06.2025
- Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.
- Facilitated communication to enhance public satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
- Documented non-emergency report , allowing Officer's to respond to more emergency incidents.
- Facilitated smoother traffic flow during public events by directing vehicles and pedestrians, ensuring safety and orderliness.
Janitorial Worker
P.E.A.C.E
09.2022 - 02.2023
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in a commercial buildings by vacuuming, dusting and mopping.
- Sanitized break area kitchen counters, tables and sinks.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
Certified Nurse Assistant
Van Duyn Center for Rehabilitation & Nursing
06.2015 - 02.2019
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
Education
Education Opportunity Center
Syracuse, NYSkills
- Data entry
- Empathy development
- File management
- Traffic control
Timeline
Janitorial Worker
P.E.A.C.E
09.2022 - 02.2023
Community Service Worker
Syracuse Police Department
09.2018 - 06.2025
Certified Nurse Assistant
Van Duyn Center for Rehabilitation & Nursing
06.2015 - 02.2019
Education Opportunity Center
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