Ebony Fletcher
Gainesville
Summary
Knowledgeable Medical Screener and Quality Assurance Back-up, with strong background in donor center operations. Demonstrated expertise in managing donor intake and ensuring compliance with regulatory standards. Proven ability to effectively communicate with donors and staff to handle complex situations with professionalism. With over 14 years of experience in the plasma industry working closely with management and line staff to accomplish desired company goals.
Overview
9
9
years of professional experience
Work History
Donor Center Technician
Kedplasma
Gainesville, FL
02.2025 - Current
- Operated Nexsys PCS collection equipment, ensuring compliance with safety and quality standards.
- Prepared donation materials and maintained inventory for efficient operations.
- Educated donors on the donation process and post-donation care to enhance experience.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Emphasized donor satisfaction throughout all interactions by displaying empathy, attentiveness, and genuine concern for their well-being during the donation process.
- Contributed to team success with effective communication and collaboration in a fast-paced environment.
- Coordinated workflow among team members to enhance efficient productivity during peak donation periods.
- Ensured optimal safety with proper sanitation and thorough cleaning of equipment and work areas between donors.
Medical Screener
Kedplasma
Gainesville, FL
11.2024 - Current
- Documented patient information accurately in electronic health record systems.
- Conducted health screenings to assess patient eligibility for plasma donation.
- Educated donors on the screening process and answered inquiries regarding procedures.
- Monitored equipment functionality, ensuring adherence to operational standards and protocols.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Educated patients on screening procedures and provided clarity on post-screening steps for improved understanding.
- Maintained a clean and organized workspace, complying with infection control policies and safety regulations.
- Monitored equipment functionality, reporting issues promptly to ensure uninterrupted screening operations.
- Reduced wait times for patients by maintaining a clean, organized workspace that facilitated quick turnaround on screenings.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
Quality Assurance Specialist
Kedplasma
Gainesville, FL
10.2017 - Current
- Conducted internal audits to ensure adherence to quality control measures and corrective actions were taken as needed.
- Collaborated with cross-functional teams to identify areas for process improvement and operational efficiency.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Enhanced team collaboration, attending leadership meetings to discuss quality assurance findings and improvements.
- Monitored donor health metrics to ensure safety and quality of collected plasma.
- Reviewed and maintained accurate records of donations, ensuring adherence to regulatory standards.
- Prepared clear reports reflecting trends observed within collected data, informing center management about potential areas for improvement.
- Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
- Supported fellow staff during busy periods or absences, demonstrating adaptability in various roles throughout the center.
Education
High School Diploma -
Miami Central High School
Miami, FL06-2004
Skills
- Adaptable mindset
- Data entry proficiency
- OSHA regulations
- Teamwork and collaboration
- Effective communication
- Quality assurance
- Continuous improvement
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
Timeline
Donor Center Technician
Kedplasma
02.2025 - Current
Medical Screener
Kedplasma
11.2024 - Current
Quality Assurance Specialist
Kedplasma
10.2017 - Current
High School Diploma -
Miami Central High School