Ebony Ford
Saint Louid ,MO
Summary
Dynamic Shift Manager at McDonald’s with a strong focus on customer service and employee training. Achieved consistent customer satisfaction through effective problem-solving and decision-making. Skilled in cash handling and optimizing team performance, fostering a positive work environment while implementing process improvements that enhanced service speed during peak times.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald’s
Saint Louis,Mo
08.2014 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained new team members on operational procedures and customer service excellence.
- Managed inventory levels, placing orders to maintain stock and reduce waste.
- Coordinated shift schedules to optimize staffing and meet peak demand periods.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented process improvements that increased service speed during high-traffic times.
- Monitored performance metrics, providing feedback to team members for continuous improvement.
- Led team meetings to communicate goals, expectations, and updates effectively.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma - Basics
Sumner High School
Saint Louis, Mo05.2008
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Certification
Servsafe
Timeline
Shift Manager
McDonald’s
08.2014 - Current
High School Diploma - Basics
Sumner High School