Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saryah Burns

Greenfield,WI

Summary

Experienced in managing customer and client interactions with professionalism and empathy, swiftly resolving issues to ensure satisfaction. Highly skilled in clear communication and active listening, fostering strong, trusting relationships. Demonstrated success in enhancing customer satisfaction and driving long-term loyalty by delivering prompt, effective, and tailored solutions in any situation.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

UPS
06.2024 - Current


  • Responsible for loading, unloading, sorting, and scanning packages quickly and accurately.
  • Opening and closing store.
  • Operated cash register for cash, check, and credit card transactions accurately.
  • Assisted customers with returns, refunds, and resolving transaction issues.

Certified Caregiver

Comfort Keepers
09.2023 - Current
  • Assisting elderly, convalescents, or persons with disabilities with daily living activities in-home. House Keeping making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
  • Assisted with dressing guidance, and grooming.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Built strong relationships with clients to deliver emotional support and companionship.

Overnight Fulfillment Associate

Kroger Fulfillment Center
07.2022 - 09.2023
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

High School Diploma -

Hamilton High School
Milwaukee, WI
01.2020

Skills

  • Cash Handling
  • Organizational Skills
  • Relationship Building
  • Customer Complaint Resolution
  • Stocking and Replenishment
  • Teamwork and Collaboration
  • Time Management
  • Meal preparation
  • Verbal and written communication
  • Medical record-keeping
  • Food handling safety
  • Elderly care

Certification

Lift Truck Operator Certification

  • Model #PR4500
  • Model #rc5700

CBRF Certification

Timeline

Customer Service Representative

UPS
06.2024 - Current

Certified Caregiver

Comfort Keepers
09.2023 - Current

Overnight Fulfillment Associate

Kroger Fulfillment Center
07.2022 - 09.2023

High School Diploma -

Hamilton High School

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Saryah Burns