Ebony Gathright
Jeffersonville,IN
Summary
Dynamic and dedicated professional with a strong foundation in healthcare, specializing in social work and billing and collections. Proven ability to navigate complex patient interactions while ensuring compliance with industry regulations and standards. Committed to enhancing patient experiences through effective communication and problem-solving skills. Eager to contribute expertise to a forward-thinking organization that values compassionate care and operational excellence.
Overview
21
21
years of professional experience
Work History
Unit Coordinator
U of L Health Peace Hospital
05.2022 - Current
- Coordinated daily operations, ensuring efficient workflow among team members and departments.
- Streamlined communication processes between staff and management to enhance service delivery.
- Developed training materials and led onboarding sessions for new team members, fostering a supportive environment.
- Implemented scheduling systems to optimize resource allocation and improve operational efficiency.
- Conducts treatment team meetings three days a week with doctors, residents, nurse practitioners, case manager, therapist, unit manager and the patients.
- Stepped up to case management services to help with the placement of our patients in the absence of one.
- Helping to support and mange the unit in the absence of a unit manager ans over seeing the day-to-day operations.
Patient Care Technician
Baptist Health Floyd
02.2023 - 08.2023
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs, documenting changes to support clinical assessments.
- Assisted nursing staff with procedures, enhancing workflow efficiency and patient outcomes.
- Educated patients on health management, fostering adherence to treatment plans.
Billing & Collections
Premier Surgery Center of Louisville
06.2008 - 05.2022
- My responsibilities are to collect for a facility with a capacity of up to six hundred cases per month.
- Review delinquent accounts
- Daily communications to patients and insurance companies
- Resubmissions and appeals of denied claims
- Send out statements and set up payment plans for delinquent accounts, prior to referring for collections
- Communicate with provider representatives to resolve payer issues
- Schedule in person meetings with provider representatives
- Informed the facility of on-going internal issues needing to be resolved
- Review write-offs of aging accounts
- Primary, secondary, and the rebilling of claims
- Review CPT codes for accuracy in billing
- End of month close outs
- Correct submission errors in Waystar system
- Notify management and insurance verifiers re-occurring precertification errors
- Presented billing and collection issues for two facilities during merger with KY One Health
- I was very instrumental in resolving a huge debt in Medicaid payor issues
- Collect patient and insurance payments
- Review payor contracts and contract language
- Classified as Confidential
Office Manager
Maplewood Apartments /R & C Rental Properties
04.2005 - 07.2007
- Supervised an office staff of 10 or more employees, maintenance, cleaning and office assistant
- Expedited communication between upper-level management and tenants
- Leased apartments and managed all section 8 documents
- Success oriented with the ability to work on several projects concurrently
- Familiarity with wide variety of office equipment and procedures
- Processed evictions
- Scheduled maintenance for 250 units
- Handled tenant complaints and to achieve the best outcome for all parties involved
- Processed tenant statements and payments
- End of month closeout
- Move in and move out inspections
- Processed timecards for payroll
- Classified as Confidential
Education
No Degree - Microsoft Office / Clerical Training
DuValle Education Center
Louisville, KyTrager Institute
Louisville, KYSkills
- Effective communication
- Self-motivated professional
- Consistent diligence
- Familiarity with web portals such as Availity
- Expertise in payor contracts
- Experience in medical billing
Timeline
Patient Care Technician
Baptist Health Floyd
02.2023 - 08.2023
Unit Coordinator
U of L Health Peace Hospital
05.2022 - Current
Billing & Collections
Premier Surgery Center of Louisville
06.2008 - 05.2022
Office Manager
Maplewood Apartments /R & C Rental Properties
04.2005 - 07.2007
No Degree - Microsoft Office / Clerical Training
DuValle Education Center
Trager Institute