Ebony Ginn
Jacksonville,FL
Summary
Dependable and hardworking team member with a strong desire to start a career with a company that fosters growth. Self-motivated individual with excellent time management and organization skills, ensuring timely completion of projects. Committed to delivering high-quality and efficient service to customers. Skilled team player who thrives in collaborative environments.
Overview
20
20
years of professional experience
Work History
Customer Support Specialist
Strom Engineering
New York Mills , MN
2022.01 - 2024.08
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Created detailed reports on customer feedback for management review.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Business Owner
Level Up Automotive
Jacksonville , FL
2018.01 - 2021.10
- Built relationships with new and existing customers.
- Ensured accurate pricing information for products and services
- Discussed terms of contracts and other specifics.
- Attended auctions to purchase suitable vehicles.
- Developed ways to attract new customers.
- Hired salesmen.
- Entered customers' information through the computer system.
- Approved and denied loans.
- Motivated team members.
- Devised and implemented sales and marketing strategies to support revenue targets and drive strategic growth.
Certified Trainer
Longhorn Steakhouse
Jacksonville , FL
2010.02 - 2020.04
- Served guest, providing an extraordinary dining experience.
- Trained and developed new employees.
- Assisted and supported fellow team members to achieve objectives
- Delivered efficient and timely service to guests
Assistant Manager
VanHeusen
St.Augustine , FL
2005.01 - 2010.01
- Provided excellent customer service.
- In charge of office administration and payroll.
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Oversaw new employee onboarding procedures, guiding them through training and mentoring programs while processing necessary paperwork
- Maintained daily transaction records and prepared invoices and reports for manager
- Worked with the team to improve efficiency on various projects.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Education
Diploma - Business Administration
Advance Career College
01.2007
Some college - Medical Office Assistant
First Coast Technical College (FCTC)
Saint Augustine, FL2006-01
High School -
St Augustine High School
01.2005
Skills
- Operational Improvement
- Complaint Handling
- Customer service excellence
- Communications
- MS Office
- Efficient Typer
- Appointment Scheduling
- Excellent Communication
- Problem-solving aptitude
- Payment Processing
- Quality Assurance
Timeline
Customer Support Specialist
Strom Engineering
2022.01 - 2024.08
Business Owner
Level Up Automotive
2018.01 - 2021.10
Certified Trainer
Longhorn Steakhouse
2010.02 - 2020.04
Assistant Manager
VanHeusen
2005.01 - 2010.01
Diploma - Business Administration
Advance Career College
Some college - Medical Office Assistant
First Coast Technical College (FCTC)
High School -
St Augustine High School
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