Ebony Hall
Killeen,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Baylor Scott & White Hospital
05.2021 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Caregiver Companion
Texas Home Health
07.2020 - 01.2023
- Provided non-medical in-home care to elderly person who need assistance performing activities of daily living while remaining in the comforts of their homes
- Assists with errands such as grocery shopping on client’s behalf, provided companionship needs for client’s emotional well-being
- Maintained safe, clean, and healthy environments for all clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Mid-level Manager
U.S. Army
02.2015 - 02.2018
- Wrote the Standing Operating Procedure for the Force Health Protection Section, greatly increased patient safety practices
- Managed and supervised 70 medical personnel and 5 Medical Support Assistant at a Primary Care clinic which provided High quality medical services to a population of over 52,000
- Supervised and managed the maintenance of 3,000 personnel official medical records and electronic medical files
- Enforced strict accountability of all administrative documents within the human resources department for over 30 Soldiers
- Kept personnel up to date with training and administrative information; coordinated, supervised, and prepared daily status reports, training schedules and all leaves and passes for over 70 clinic personnel
Front-Line Supervisor
U.S. Army
01.2012 - 01.2015
- Trained and prepared Soldiers for the medical evaluation of wounded using standard and non-standard platforms during tactical convoy operations, responsible of maintaining equipment more than $500,000
- Ensured aspects of medical proficiency and training, supervised field medical facilities under the supervision of a physician, nurse, or physician’s assistant; responsible for the management of more than $350,000 worth of Medical Equipment Sets
- Trained 4 assistant Unit Prevention Leaders (UPL)
- Trained three soldiers on visual acuity and MWDE; resulted in 100% troop tracking process for over 10,000 soldiers
- Trained 10 medics to become proficient with both Trauma and Ground Ambulance Sets
Education
Associates of Science in General Education -
Central Texas College
Killeen, TX10.2020
Associates of Science in Liberal Studies -
Barton County Community College
Great Bend, KS10.2014
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Delegation capabilities
- Technical knowledge
- Employee Coaching
- Respectful and Compassionate
- Problem-Solving
Training
- Basic Life Support Instructor (BLS)
Timeline
Patient Care Technician
Baylor Scott & White Hospital
05.2021 - Current
Caregiver Companion
Texas Home Health
07.2020 - 01.2023
Mid-level Manager
U.S. Army
02.2015 - 02.2018
Front-Line Supervisor
U.S. Army
01.2012 - 01.2015
Associates of Science in General Education -
Central Texas College
Associates of Science in Liberal Studies -
Barton County Community College