EBONY HILL
Charlotte,NC
Summary
Results-driven and highly accomplished Project Management and Business Consulting Professional seeking a challenging role where expertise in project management, collaboration, and adherence to industry standards can contribute to organizational success. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Healthcare Project Manager
Best Clinic
07.2023 - Current
- Successfully managed diverse healthcare projects, focusing on process improvements and system implementations
- Collaborated with cross-functional teams to ensure project objectives were achieved on time and within budget
- Utilized performance metrics and quality assurance processes to measure the impact of projects on resident satisfaction
- Managed a team of professionals responsible for executing healthcare projects.
Business Intelligence Consultant
Wells Fargo
01.2023 - 07.2023
- Collaborated as a team member in financial institution assessments
- Conducted JIRA Align/Confluence user acceptance interface testing
- Served as a subject matter expert for program closure business processes
- Rolled out process and tools enhancements, providing guidance to program stakeholders.
Data Analyst
ERC Today
09.2021 - 12.2022
- Converted data from diverse formats in Excel, ensuring strict adherence to ERC template formatting standards
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Conducted in-depth research on government mandates, websites, and executive orders
- Utilized IRS Business tax forms 941 and 940 for analyzing calculations results
- Updated Customer Relationship Management (CRM) system with detailed notes.
Trust Administration Coordinator
TIAA
10.2020 - 11.2021
- Streamlined trust administration life-cycle process by coordinating with various departments
- Ensured accuracy of W4P forms for Non-Periodic and Periodic by conducting thorough reviews
- Conducted comprehensive reviews of new accounts, terminations, shifts of interest, and more.
Senior Project Coordinator
Real Estate | America’s Choice Inspection and Training
08.2018 - 11.2021
- Spearheaded and provided strategic leadership for diverse projects
- Coordinated and scheduled continuing education courses for real estate agents
- Utilized the ISN tool to run weekly reports, showcasing proficiency in data management.
Quality Assurance Specialist
Healthcare Technology | Castlight Health
12.2016 - 08.2019
- Resolved customer service issues within the Salesforce system
- Assisted with 3rd Party platforms, coordinating deliverables between teams and vendors
- Analyzed current processes, systems, or databases, making recommendations for development and improvement.
Client Relationship Manager II
Bank of America
06.2012 - 11.2016
- Served as the point of contact and advisor to homeowners
- Managed a portfolio within CRM tools and Salesforce system for delinquent loans
- Responded to client, investor, or other third-party inquiries.
Quality Control Analyst
Mortgage Services, Wells Fargo Bank
07.2010 - 06.2012
- Evaluated loans for compliance with regulatory and investor guidance for foreclosure
- Managed the decision and risk analysis of loan documentation
- Initiated and managed an ongoing quarterly event recognizing call center employees.
Loan Syndication Analyst
Fifth Third Bank
12.2008 - 07.2010
- Assisted Trade and Assignment Desk Credit Services Representatives
- Served as the primary point of contact for Prime Brokers and Broker Dealers
- Coordinated Derivatives settlement, including fixed income securities, stocks, bonds, and commodities.
Education
Bachelor of Arts - Business Administration And Management
Pfeiffer University
Charlotte, NC05.2008
Skills
- Technical Skills:
- Microsoft Office Suite
- Microsoft Dynamic 365
- Microsoft Power BI
- Tableau
- Python
- SQL
- FileNet
- Jira
- CRM Tools
- MicroStrategy
- Project Management and Analysis:
- Cross-functional collaboration
- Performance metrics and quality assurance
- Regulatory compliance
- Team leadership
- Strategic initiatives and planning
- Process improvements and system implementations
- Contract Management
- Risk Management
- Project Planning
- Data Analysis
Certification
- Certification: Scrum Master, Scrum Study - Charlotte CREDENTIAL ID # 664014
- MCP - Microsoft Certified Professional
- CSQA - Certified Software Quality Analyst
Timeline
Healthcare Project Manager
Best Clinic
07.2023 - Current
Business Intelligence Consultant
Wells Fargo
01.2023 - 07.2023
Data Analyst
ERC Today
09.2021 - 12.2022
Trust Administration Coordinator
TIAA
10.2020 - 11.2021
Senior Project Coordinator
Real Estate | America’s Choice Inspection and Training
08.2018 - 11.2021
Quality Assurance Specialist
Healthcare Technology | Castlight Health
12.2016 - 08.2019
Client Relationship Manager II
Bank of America
06.2012 - 11.2016
Quality Control Analyst
Mortgage Services, Wells Fargo Bank
07.2010 - 06.2012
Loan Syndication Analyst
Fifth Third Bank
12.2008 - 07.2010
Bachelor of Arts - Business Administration And Management
Pfeiffer University
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