Ebony Huertas
The Bronx,NY
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Hardworking and passionate job seeker with strong organizational skills eager to secure employment in Criminal Justice position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
Help Usa
12.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Advocating for and assisting clients with the service delivery system to ensure receipt of entitlements and permanent housing.
Case Management
The DOE Fund
03.2021 - 11.2023
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided
- Maintain a liaison with community services including hospitals, substance abuse treatment programs, HRA, and mental health programs
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Assisted clients in exploring career options and vocational goals.
- Provided safety planning, crisis intervention and case management to clients.
Student Peer Mentor
Student Government Office
08.2019 - 05.2021
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Shared information about student life, academic offerings and healthy decision making with peer mentees.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
- Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Supported mentees in navigating college admissions processes and achieving academic success.
Education
Bachelor of Arts - Criminal Justice
SUNY Potsdam
Potsdam, NY05.2021
Skills
- Case Planning and Management
- Research
- Resource Management
- Conflict Resolution
- Reading Comprehension
- Verbal and Written Communication
- Crisis Intervention
- Case Planning
- MS Office
- Following Instructions
- Teamwork and Collaboration
- Computer Skills
Certification
- Mandated Reporter Training - 3/2023
Timeline
Case Manager
Help Usa
12.2022 - Current
Case Management
The DOE Fund
03.2021 - 11.2023
Student Peer Mentor
Student Government Office
08.2019 - 05.2021
Bachelor of Arts - Criminal Justice
SUNY Potsdam
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