Ebony Jackson
Oklahoma City,OK
Summary
Insurance professional with robust background in providing comprehensive insurance solutions. Known for collaborative approach and delivering consistent results in dynamic environments. Skilled in client relationship management and policy customization, valued for reliability and adaptability.
Overview
6
6
years of professional experience
Work History
Remote- Based Licensed Insurance Agent
TTEC
06.2023 - Current
- Cultivate and maintain strong relationships with clients by providing exceptional customer service.
- Process auto policy changes, and inquiries with accuracy and efficiency.
- Conduct policy reviews and recommend proper adjustments or additions to coverage.
CSR
Advanced Center of Technologies
11.2022 - 08.2023
- Speaking clearly and persuasively in positive or negative situations.
- Multi- tasking to document while speaking with the consumer.
- Meeting productivity goals.
- Performing duties as requested by management.
Registrars Assistant/ Dairy Herd Information Lab Technician
Langston University
08.2019 - 05.2022
- Served as a resource to the University community about university-wide academic/administrative systems.
- Responsible for issuing official University documents such as transcripts or academic audits, official catalog course descriptions, etc. and for collecting fees charged for these services, when applicable.
- Performed clerical duties as needed.
- Analyzed dairy samples for private and commercial herd owners.
Education
Master of Arts - Entrepreneurial Studies
Langston University
Langston, OK12-2024
Bachelor of Arts - Agribusiness
Langston University
Langston, OK05-2021
Skills
- Microsoft Office [ Word PP, and Excel]
- Problem Solving
- Communication
- Soft-Skills
- P&C License (50 States)
- Client relationship management
- Client retention
- Data entry
- Critical thinking
Timeline
Remote- Based Licensed Insurance Agent
TTEC
06.2023 - Current
CSR
Advanced Center of Technologies
11.2022 - 08.2023
Registrars Assistant/ Dairy Herd Information Lab Technician
Langston University
08.2019 - 05.2022
Master of Arts - Entrepreneurial Studies
Langston University
Bachelor of Arts - Agribusiness
Langston University
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