EBONY JACKSON
Oklahoma City,OK
Summary
Insurance professional with a robust background in providing comprehensive insurance solutions. Known for collaborative approach and delivering consistent results in dynamic environments. Skilled in client relationship management and policy customization, valued for reliability and adaptability.
Overview
6
6
years of professional experience
Work History
Remote-Based Customer Care Rep
PCS
- Researched and investigated Veteran Affairs medical claims.
- Answered incoming calls from patients, physicians,and medical billing offices.
- Verified medical referrals and authorizations information.
Remote-Based Licensed Insurance Agent
TTEC
06.2023 - 08.2025
- Cultivated, and maintained strong relationships with clients by providing exceptional customer service.
- Processed auto policy changes, and inquiries with accuracy and efficiency.
- Conducted policy reviews, and recommended proper adjustments, or additions to coverage.
Remote-Based Customer Service Representative
Advanced Center of Technologies
11.2022 - 08.2023
- Met productivity goals.
- Performed duties as requested by management.
- Research banking inquiries for the State of California benefits.
Registrars Assistant/ Dairy Herd Information Lab Technician
Langston University
08.2019 - 05.2022
- Responsible for issuing official University documents such as transcripts or academic audits, official catalog course descriptions, etc. and for collecting fees charged for these services, when applicable.
- Analyzed dairy samples for private and commercial herd owners.
Education
Master of Arts - Entrepreneurial Studies
Langston University
Langston, OK12.2024
Bachelor of Applied Science - Agribusiness
Langston University
Langston, OK05.2021
Skills
- Microsoft Office [ Word PP, and Excel]
- Problem Solving
- Client relationship management
- Data entry
Timeline
Remote-Based Licensed Insurance Agent
TTEC
06.2023 - 08.2025
Remote-Based Customer Service Representative
Advanced Center of Technologies
11.2022 - 08.2023
Registrars Assistant/ Dairy Herd Information Lab Technician
Langston University
08.2019 - 05.2022
Bachelor of Applied Science - Agribusiness
Langston University
Master of Arts - Entrepreneurial Studies
Langston University
Remote-Based Customer Care Rep
PCS