Ebony Jackson
Washington
Summary
Hardworking and motivated professional with a proven record in customer service, operations, and team support. Skilled at balancing performance goals with exceptional service while improving daily workflows and productivity. Personable, solutions-focused, and known for building strong relationships and contributing to organizational success.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Catering Coordinator
MLK Deli
Washington
11.2018 - Current
- Coordinated logistics for corporate and private catering events, ensuring seamless service for up to 500 guests.
- Managed vendor relationships to secure quality food, supplies, and cost-effective services.
- Developed customized menus based on client preferences, dietary needs, and budget constraints.
- Scheduled and supervised staff assignments, optimizing team performance and coverage.
- Organized on-site setup and breakdown of catering services at multiple locations.
- Trained new team members on company standards, service protocols, and operational procedures.
- Increased local business and venue clientele through networking and client engagement.
Director of Sales
Goals Plastic Surgery
Atlanta
11.2024 - 10.2025
- Managed and motivated a high-performing sales team to consistently meet or exceed performance goals.
- Developed and implemented sales strategies, weekly/monthly/quarterly objectives, and pricing tactics to maximize revenue while maintaining customer loyalty.
- Tracked sales performance metrics, trends, and competitor activity to inform strategy and improve results.
- Provided regular staff training on sales techniques, product knowledge, and customer service standards.
- Drafted creative marketing materials including brochures, flyers, and presentations.
- Oversaw budgeting, forecasting, and operational planning for sales initiatives.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Utilized CRM systems to manage leads, accounts, and monitor market trends.
Luxury Sales Advisor
Saks Fifth Avenue
Washington
08.2024 - 09.2025
- Provided customers with product and service information, tailoring solutions to meet individual needs.
- Developed and maintained relationships with new and existing clients using CRM/contact management systems.
- Conducted market research to identify trends and opportunities for sales growth.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Created presentations to showcase product value and service benefits.
- Followed up post-sale to gather feedback and maintain client engagement.
- Delivered personalized styling, shopping guidance, and recommendations based on customer preferences.
Assistant Manager
Courts at Walker MiLL
Capitol Heights
08.2019 - 02.2022
- Achieved 98% occupancy rate by proactively leasing apartments and meeting property goals.
- Prepared and reviewed leases for a 599-unit garden-style community, ensuring accuracy and compliance.
- Managed tenant move-ins, move-outs, and walkthroughs, maintaining high levels of resident satisfaction.
- Interviewed and qualified prospective tenants, processing applications, verifying references, and ensuring adherence to fair housing laws and company policies.
- Conducted regular market surveys to evaluate local competition and inform leasing strategies.
- Prepared and filed legal notices for evictions and resident correspondence.
- Received and processed tenant maintenance requests and coordinated work orders efficiently.
Front Desk Supervisor
Hyatt House
08.2017 - 08.2019
- Maintain an inventory of vacancies, reservations, and room assignments.
- Registered arriving guest assigned rooms
- Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in community and respond to guest complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Secretary
Lawyers Committee for Civil Rights
Washington
01.2014 - 12.2015
- Managed scheduling and appointments for legal team and clients, ensuring efficient workflow.
- Organized case files and maintained document management systems, upholding confidentiality standards.
- Prepared legal documents, reports, correspondence, and presentations using Microsoft Office.
- Communicated effectively with clients regarding case updates and inquiries.
- Coordinated office supplies and inventory to maintain smooth daily operations.
- Provided administrative support to the Office Manager and staff, including answering calls and managing inquiries.
Youth Outreach Worker
Peaceoholics
Washington
06.2006 - 03.2009
- Assisted staff assigned to neighborhoods to monitor high-risk youth, build relationships, and guide them away from violence.
- Collaborated with local organizations to provide resources and support services.
- Led group discussions to foster open communication among participants.
- Organized recreational activities designed to build relationships between staff members, youth and participants.
Education
Associate of Science - Professional Communication
H.D. Woodson High School
Washington, DC 09.2005 - 06.2009
Fashion Marketing & Merchandising -
The Art Institute of Washington
Rosslyn, VASkills
Leadership & Team Management
- Team Leadership
- Staff Scheduling
- Training & Mentoring
Sales & Customer Success
- Customer Service Excellence
- Relationship Building
- Sales & Upselling Strategies
- Closing Deals
Operations & Strategic Planning
- Strategic Planning
- Budget & Vendor Management
- Lease-Up Specialist
- Event Coordination
Creative & Marketing Skills
- Marketing
- Visual Design
Timeline
Director of Sales
Goals Plastic Surgery
11.2024 - 10.2025
Luxury Sales Advisor
Saks Fifth Avenue
08.2024 - 09.2025
Assistant Manager
Courts at Walker MiLL
08.2019 - 02.2022
Catering Coordinator
MLK Deli
11.2018 - Current
Front Desk Supervisor
Hyatt House
08.2017 - 08.2019
Secretary
Lawyers Committee for Civil Rights
01.2014 - 12.2015
Youth Outreach Worker
Peaceoholics
06.2006 - 03.2009
Associate of Science - Professional Communication
H.D. Woodson High School
09.2005 - 06.2009
Fashion Marketing & Merchandising -
The Art Institute of Washington