Ebony James
Richmond,VA
Summary
Proficient in MS Office to include MS Word, Excel, PowerPoint, Outlook Work independently, self-motivated, attention to detail Strong problem solving/decision making skills Excellent organizational, written & verbal communication skills Ability to prioritize and multi-task to meet deadlines Ability to compose & type accurate and professional correspondence Ability to analyze tasks and innovate effective procedure High level of confidentiality
Overview
27
27
years of professional experience
1
1
Certification
Work History
Residential Crisis Stabilization Technician Aide
Progressive Community Services
01.2025 - Current
- Assist with creating a safe and healthy environment
- Assist with meals and snack prepping
- Assists with connecting with offsite appointments
- Assist with transporting individuals to appointments if necessary
- Assist individuals with laundry
- Prepares room for client admissions and discharge
- Assists with providing sight and sound supervision
- Assist with answering phones
- Monitors supplies needed
Adult ID Group Home Assistant
Mama’s House
01.2013 - 01.2025
- Manage and maintain medical appointments for all individuals in the homes
- Quality Assurance of all homes
- Assist with daily documentation of Plans of Supports (quarterlies), Individual Support Plans (ISP), Medical Record of Administration (MAR)
- Financial needs of the homes- grocery shopping, vehicle maintenance, purchasing home maintenance items
- Creating monthly activity schedule for all homes
- Client care during holidays, sick days, or appointment days
- Attend schedule meetings (SIS, ISP, parent/guardian meetings)
- Assist with interviews
- File monthly documentation
- Maintain employee confidential records and individual permanent records
Front Desk
Preventive Foot and Ankle Care
01.2012 - 01.2013
- Scheduling and Registering patients
- Verifying Insurance
- Collecting Co-Payments
- Directing visitors to the appropriate person and office
- Greeting and Welcoming guest
- Scheduling, Rescheduling, Canceling Patient Appointments
- Checking, Registering Patients
- Answering In-coming Phone Calls
Lead Residential Counselor
Covenant Homes
01.2008 - 01.2013
- Monitor and maintain the safety and security of special needs clients
- Responding to their emotional, social and physical needs appropriately
- Conduct and/or monitor educational groups
- Supervise client recreational/ group outings as well as daily activities
- Prepare or assist in the preparation of daily meals
- Administered Medications
- Filed monthly documentation
Office Assistant
Fox Richmond Television Station
01.2009 - 01.2012
- Provide administrative, secretarial and clerical support to others in the office.
- Responsible for documenting incoming client tapes and routing to appropriate destinations
- Answer telephone, screen and direct all viewer calls
- Provide informative programming information to viewers
- Update and maintain web database and content information for Fox Richmond Viewers
- Assistance with Promotional Contests run at Fox Richmond
- Maintaining accurate log of viewer comments and complaints
- Update and maintain databases such as mailing lists, contact lists and client information
- Maintain staff administrative records such as staff parking, staff phones and company credit cards
- Responsible for faxing, scanning, copying, typing documents, reports and correspondence
- Monitor incoming emails and answer or forward as required
- Assist with event planning and implementation
Child Care Director and Teen Coordinator
Manchester Family YMCA
01.2007 - 01.2009
- Managed before and after school care program for 85+ participants
- Supervised 10 counselors and 4 center employees
- Maintained all children’s files in compliance with VA State Licensing Requirements
- Responsible for PowerPoint presentations for funding for a non-profit organization
- Responsible for creating budgets for program and ordering equipment, and enrichment items
- Planned all teen-related events, including creating the Leader’s Club for teens aging 14 thru 18
Center Director (School’s Out Director)
Manchester Family YMCA
01.2006 - 01.2007
- Supervisor of 10 childcare staff and up to 120 children each session
- Responsible for running a full day of field trips and activities and scheduling weekly field trips
- Responsible for all staff/parent communication for each session’s events
- Ordered supplies
- Potential members
Front Desk Receptionist
Red Roof Hotel
Richmond
01.1999 - 01.2001
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and checked in guests, ensuring a welcoming first impression.
- Scheduled appointments and coordinated meeting room bookings for staff and clients.
- Maintained accurate records of visitor logs and guest inquiries for reference.
Education
Certified Nurse’s Assistant Certification-CAN -
Degree - Human Services
Actively pursuing
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Relationship building
- Extensive organizational skills
- Problem-solving
Certification
- CPR/First Aid
- Asthma Education Certificate
- School Age Director Certification
- Virginia Department of Social Services Licensing Programs Certificate
- Peer to Peer Abuse Prevention and Parental Feedback Systems Certification
- MANDT- Behavioral Modification Certified
- Medication Certified for the state of Virginia
Timeline
Residential Crisis Stabilization Technician Aide - Progressive Community Services
01.2025 - Current
Adult ID Group Home Assistant - Mama’s House
01.2013 - 01.2025
Front Desk - Preventive Foot and Ankle Care
01.2012 - 01.2013
Office Assistant - Fox Richmond Television Station
01.2009 - 01.2012
Lead Residential Counselor - Covenant Homes
01.2008 - 01.2013
Child Care Director and Teen Coordinator - Manchester Family YMCA
01.2007 - 01.2009
Center Director (School’s Out Director) - Manchester Family YMCA
01.2006 - 01.2007
Front Desk Receptionist - Red Roof Hotel
01.1999 - 01.2001
John Tyler Community College - Degree, Human Services
Asher Comprehensive Training Center - Certified Nurse’s Assistant Certification-CAN,