Ebony Jenkins
Rochester,NY
Summary
Dynamic Operations Manager at Walmart Supercenter Inc, adept in strategic planning and customer engagement. Successfully enhanced team workflows and conducted quality audits, driving operational excellence. Proven expertise in data analysis and inventory management, leading to improved decision-making and customer satisfaction. Committed to mentoring teams and optimizing productivity for superior service delivery.
Overview
18
18
years of professional experience
Work History
Operations Manager
Walmart Supercenter Inc
Rochester, NY
10.2006 - Current
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Planned delivery routing, team workflows, and promotional initiatives.
- Collaborated with team leaders on quality audits.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Addressed customer concerns with suitable solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw financial management, budget management, accounting and payroll activities.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
High School Diploma -
East Senior High School
Rochester06-2004
Skills
- Strategic planning
- Customer engagement
- Team workflows
- Quality audits
- Data analysis
- Inventory management
- Scheduling
- Onboarding
References
References available upon request.
Timeline
Operations Manager
Walmart Supercenter Inc
10.2006 - Current
High School Diploma -
East Senior High School