Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

EBONY JERAIGAN

Las Vegas,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

AMAZON
LAS VEGAS , NV
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

GED -

WESTERN HIGH SCHOOL
Las Vegas, NV
06.2021

Skills

  • CRM Software
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Order and Refund Processing
  • De-escalation Techniques

Timeline

CUSTOMER SERVICE REPRESENTATIVE

AMAZOM
09.2021 - Current

GED -

WESTERN HIGH SCHOOL

Similar Profiles

CREATE PROFILE
EBONY JERAIGAN