Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Ebony Johnson

Ebony Johnson

Jersey City,NJ

Summary

Accomplished professional with a proven track record as an Assistant Store Manager, offering 5 years of experience in retail operations, team leadership, and customer service. Additionally, well-versed in personal assistant duties. Adept at optimizing store performance, streamlining administrative tasks, and providing unwavering support to CEO. Known for a detail-oriented, proactive approach that ensures organizational efficiency and customer satisfaction. Seeking an opportunity to combine my retail management and personal assistant skills to deliver exceptional results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

MAC Cosmetics
New York, NY
01.2022 - 10.2023
  • Oversaw daily store operations, managed inventory, and ensured the highest levels of customer satisfaction
  • Led the store team of 6, providing training, guidance, and performance evaluation to optimize results
  • Successfully exceeded monthly sales targets through strategic sales promotion and customer engagement
  • Collaborated on visual merchandising strategies to attract customers and elevate brand presence
  • Managed cash registers and balanced daily sales while ensuring secure financial transactions.
  • Demonstrated makeup application techniques to clients based on individual features and preferences.
  • Trained and mentored new makeup artists.

Key Holder

MAC COSMETICS
New York, NY
03.2019 - 01.2022
  • Provided makeup expertise, makeovers, and product demonstrations to customers
  • Maintained a clean and organized makeup station, delivering a welcoming shopping environment
  • Maintained a consistent and polished appearance in alignment with brand statements
  • Educated customers on makeup techniques and product knowledge
  • Promoted products and contributed to increased sales.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received and processed shipments and ensured that all products were properly stocked in their designated locations.

Brand Specialist

Estee Lauder
New York, NY
10.2015 - 03.2019
  • Provided makeup services to clients including makeovers & facial treatments
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Gave out product samples, coupons and pamphlets to encourage sales.
  • Worked promotional events for different products, persuading customers to purchase and documenting sales.
  • Maintained professionality and efficiency while working closely with leadership.
  • Cleaned and organized spaces to maintain neat promotional spaces.

SPA COORDINATOR

XSPRESS SPA
Jamaica, NY
03.2017 - 03.2018
  • Managed spa appointments, schedules, and coordinated with the spa team
  • Provided excellent customer service and ensured a positive spa experience for clients
  • Contributed to inventory management and retails within the spa.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Resolved guest complaints.
  • Guided customers through facility tours explaining spa resources and amenities.

Education

Some College (No Degree) - Liberal Arts And Sciences

Borough of Manhattan Community College of The City University of New York
New York, NY

Some College (No Degree) - Fashion Merchandising

Berkeley College
New York, NY

Skills

  • Inventory Management
  • Time management
  • Communication
  • Filing Management
  • Poised Under Pressure
  • Makeup Artistry Experience
  • Proficient in Microsoft Office 365
  • Experience With PDF Files

Certification

Atelier Esthetique Institue of Esthetics, New York, NY, 600, NYS Esthetics License- AEE-16-14601

Timeline

Assistant Store Manager

MAC Cosmetics
01.2022 - 10.2023

Key Holder

MAC COSMETICS
03.2019 - 01.2022

SPA COORDINATOR

XSPRESS SPA
03.2017 - 03.2018

Brand Specialist

Estee Lauder
10.2015 - 03.2019

Some College (No Degree) - Liberal Arts And Sciences

Borough of Manhattan Community College of The City University of New York

Some College (No Degree) - Fashion Merchandising

Berkeley College

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Ebony Johnson