Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Johnson

Cordova,TN

Summary

Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.

Overview

14
14
years of professional experience

Work History

Business Owner

Daiquiri Boss
06.2022 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.

Nonprofit Organization Director

Nig's Closet
04.2021 - Current
  • Led successful advocacy campaigns that resulted in positive policy changes benefiting the populations served by the organization.
  • Developed a high-performing team by recruiting, training, and retaining skilled staff members who contributed to the overall success of the organization.
  • Streamlined operations for increased efficiency by conducting thorough organizational audits and identifying areas of improvement.
  • Oversaw successful accreditation processes ensuring compliance with industry standards and best practices while demonstrating commitment towards continuous improvement efforts aimed at enhancing service delivery mechanisms utilized within various programs offered through this nonprofit agency serving specific populations targeted based upon their unique needs identified through careful assessment procedures employed during intake sessions held prior to enrollment into such offerings provided hereunder these terms outlined herein above mentioned statements made heretofore.
  • Increased grant funding opportunities by researching potential sources and crafting compelling proposals in alignment with the organization''s mission and goals.
  • Built strong relationships with key stakeholders, including board members, donors, and community partners to foster collaboration and support.

Shift Supervisor

Dollar General
10.2010 - 04.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.

Education

Associate of Applied Science - Early Childhood Education

Northwest Mississippi Community College
Senatobia, MS
05.2010

Associate of Arts - Cosmotology

Northwest Mississippi Community College
Senatobia, MS
2008

M. S. Palmer High School
Marks, MS
05.2007

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Relationship Building
  • Business Planning
  • Business Development
  • Purchasing and planning
  • Social Media Marketing
  • Negotiation and Persuasion
  • Start-Up Operations
  • New Business Development

Timeline

Business Owner

Daiquiri Boss
06.2022 - Current

Nonprofit Organization Director

Nig's Closet
04.2021 - Current

Shift Supervisor

Dollar General
10.2010 - 04.2012

Associate of Applied Science - Early Childhood Education

Northwest Mississippi Community College

Associate of Arts - Cosmotology

Northwest Mississippi Community College

M. S. Palmer High School

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Ebony Johnson