Ebony Johnson
Parklane West Healthcare Center
San Antonio,TX
1
Certification
20
years of professional experience
Work History
Nursing Assistant
7 Years 4 Months- Vitals changing showers turning feeding weights and more
CNA
1 Year 4 Months- Enhanced workflow efficiency by streamlining documentation processes within electronic health record system.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of Number+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to Type patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored vital signs and documented changes in patient conditions accurately.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer Service Representative
7 Months- Resolved customer inquiries through effective communication and problem-solving skills.
- Implemented process improvements, enhancing overall customer satisfaction ratings.
- Trained and mentored new team members on customer service protocols and systems.
- Monitored key performance indicators to ensure compliance with service level agreements.
- Developed training materials that streamlined onboarding processes for new hires.
- Collaborated with cross-functional teams to address escalated customer issues efficiently.
- Analyzed feedback data to identify trends and recommend service enhancements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Associate1
1 Year 2 Months- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Collaborated with cross-functional teams to implement best practices in inventory management.
- Developed training materials for new associates, improving onboarding effectiveness.
- Analyzed workflow metrics to identify areas for process improvement and cost reduction.
- Mentored junior associates in customer service protocols and operational standards.
- Led initiatives to optimize supply chain logistics, enhancing overall productivity.
- Conducted regular audits of operational procedures, ensuring compliance with organizational policies.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
CNA
1 Year 1 Month- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Trained and mentored junior staff on best practices in patient care and safety protocols.
- Implemented infection control measures, enhancing overall hygiene standards within facility.
- Facilitated communication between residents, families, and medical professionals to ensure comprehensive care.
- Conducted regular assessments of resident needs, adjusting care strategies accordingly for optimal outcomes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Nursing Assistant
5 Years 1 Month- Assisted nursing staff with patient care activities and daily living tasks.
- Monitored patients' vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported patients with mobility challenges, enhancing comfort and safety.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Med Tec. And Cna
2 Years 1 Month- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted in maintaining cleanliness and safety of patient environments through diligent hygiene practices.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Collaborated with interdisciplinary teams to develop personalized care plans that addressed resident needs.
Med Tech and Aide
1 Year 9 Months- Conducted routine laboratory tests to support patient care and treatment plans.
- Maintained accurate records of test results and patient information in electronic systems.
- Collaborated with nursing staff to ensure timely specimen collection and processing.
- Trained and mentored junior technicians on laboratory protocols and safety procedures.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Mra1
3 Years 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Trade school
GPA: 10
- Lvn
Skills
Communication skills
Salesforce
Urgent care
Customer service
Care plans
Computer skills
Experience with children
Nursing
Home care
Hospitality
Memory care
Early childhood education
Caregiving
Patient monitoring
Senior care
Long term care
Patient observation
Organizational skills
Appointment scheduling
Daycare
Sales
Applied behavior analysis
Medical-surgical
Rehabilitation center
Patient Care
Cooking
Acute care
Alzheimer's care
Software troubleshooting
Medical terminology
Outside sales
Dementia care
Business development
First aid
Classroom experience
Medication Administration
Hospital experience
Home health
Live chat
Hoyer lift
Marketing
Mra1 med tech housekeeping pct nursing Assistant
Research
Preschool experience
Vital Signs
Vital signs
Meal Preparation
Toddler care
Pediatrics
Certification
- First Aid Certification
- BLS Certification
- CNA
- CPR/AED
- BLS Instructor Certification
- Driver's License
- CNA II
- Heartsaver Certification
- State Tested Nursing Assistant
- CPCT/A
- LPN
- Certified Home Health Aide
- Medical License
Additional Information
CPR pmab
Timeline
Customer Service Representative
Conduent
07.2024 - 02.2025Read More
CNA
Pam Health Specialty Hospital
01.2024 - 05.2025Read More
Associate1
Amazon Sat3
08.2023 - 10.2024Read More
CNA
The Heights of Bulverde
08.2023 - 09.2024Read More
Nursing Assistant
Parklane West Healthcare Center
02.2019 - CurrentRead More
Med Tec. And Cna
Franklin Park
11.2018 - 12.2020Read More
Nursing Assistant
Santana Home Health
09.2018 - 10.2023Read More
Med Tech and Aide
Elmcroft Of Windcrest
08.2016 - 05.2018Read More
Mra1
San Antonio State Supported Living Center
01.2006 - 03.2009Read More
Trade school
Read More
Galen College Of Nursing
from Lvn
Read More