Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Jones

como,MS

Summary

Dynamic and self-motivated professional with experience at Walmart and a proven track record in inventory control and heavy lifting. Adept at enhancing store organization and fostering team collaboration. Recognized for maintaining a welcoming environment and resolving customer concerns with empathy, ensuring a positive shopping experience.

Overview

15
15
years of professional experience

Work History

Stocking Associate

Walmart
08.2025 - Current
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.

Assembly 3

ABB
09.2024 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Cashier

Lowes Home Improvment
11.2021 - 05.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Team Leader

Sears Hometown & Outlet Stores Inc.
05.2015 - 08.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Home Health Aide

Carelinkhomehealth
04.2010 - 05.2015
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

High School Diploma -

Watervalley High
Water Valley, MS
04-2010

No Degree - Medical

Remington College
Little Rock, AR
10-2011

No Degree - Medical

Northwest Mississippi Community College
Senatobia, MS
09-2023

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Call management

  • Follow-up skills

  • Data entry

  • Problem-solving

  • Zoom

  • Microsoft word and teams

Timeline

Stocking Associate

Walmart
08.2025 - Current

Assembly 3

ABB
09.2024 - 07.2025

Customer Service Cashier

Lowes Home Improvment
11.2021 - 05.2023

Team Leader

Sears Hometown & Outlet Stores Inc.
05.2015 - 08.2020

Home Health Aide

Carelinkhomehealth
04.2010 - 05.2015

High School Diploma -

Watervalley High

No Degree - Medical

Remington College

No Degree - Medical

Northwest Mississippi Community College

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Ebony Jones