Ebony Lockridge
Wilmer
Summary
Motivated and dependable service professional with experience in call center support and security operations. Skilled at communicating with diverse customers, resolving concerns, handling information, and remaining calm under pressure. Fast learner with a strong work ethic and a passion for providing excellent service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CVS Healthcare
Dallas
08.2024 - 02.2025
- Assisted customers by phone with questions, concerns, and account information.
- Resolved customer issues professionally while maintaining high satisfaction.
- Documented customer interactions accurately.
- Handled multiple calls while meeting productivity goals.
Armed Security Officer
Dallas County
Dallas
03.2022 - 06.2024
- Responded swiftly to emergencies and incidents, minimizing risk and ensuring safety.
- Monitored facilities, ensuring safety of employees and visitors through proactive vigilance.
- Delivered customer service while enforcing policies, maintaining a secure environment.
- Communicated effectively with staff, law enforcement, and the public.
- Wrote detailed incident reports.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX05-2015
Skills
- Customer service
- Call center support
- Phone and email communication
- Data entry
- Microsoft office
- Time management
- Multitasking
- Security and safety procedures
- Report writing
- Active listening
- problem solving
Additional Qualifications
- Excellent verbal and written communication
- Strong attention to detail
- Ability to remain calm in high pressure situations
- Team player with a positive attitude
- Fast learner and adaptable to new systems
Timeline
Customer Service Representative
CVS Healthcare
08.2024 - 02.2025
Armed Security Officer
Dallas County
03.2022 - 06.2024
High School Diploma -
Dallas Can Academy