Ebony Malveaux
Stafford,TX
Summary
Dedicated and reliable professional with strong organizational, communication, customer service, and interpersonal skills. Well-rounded background in import/export terminal operations, gate clerk, and extensive knowledge of business administration, office management, and agency communications. Demonstrates a strong work ethic and a record of performance at the highest levels of professionalism and integrity. Proactive Terminal Manager with 14 years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.
Overview
14
14
years of professional experience
Work History
Terminal Manager
RAIL MANAGEMENT Services
08.2020 - 05.2023
- Lead complex Rail yard Terminal operation with focus on safety
- Ensure KPIs are met, including train performance lifts per hour and cost per hour
- Accountable for overall P&L responsibilities
- Built collaborative partnerships between RMS and local railroad officers
- Act as a key point of contact between RMS and customers
- Administer disciplinary actions when required
- Provide terminal metrics and reports as needed
- Conduct training and orientation processes for employees.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Set terminal budgets and set goals to adhere to plans.
- Monitored employee performance and productivity.
- Handled customer complaints and revised process to improve service, boosting customer service score.
- Lifted materials weighing up to 70 pounds when necessary.
Assistant Manager
ITS CONGLOBAL
01.2009 - 08.2020
- Assist in overseeing ramp operations and managing staff of ramp employees
- Perform administrative tasks related to ramp management
- Train Coordinator, Gate Clerk, and assist in unloading autos and filing claims for Intermodal and Automotive
- Assist with new hire training
- Manage chassis and auto inventory
- Communicate with customers and maintain record keeping with Yard Productivity
- Serve as Safety Team Leader, Hostler Trainer, and Crane Operator
- Check and verify numbers on all inbound/outbound trains
- Order railcars for outbound shipments
- Track inbound shipments for intermodal and automotive
- Conduct gate and coordinator training.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
Westbury High School
Houston, TX05.2000
Skills
- Customer Service Management
- Office Organization & Technology
- Filing & Documentation
- Client Relationships
- Team Leadership
- Analytical Problem Solving
- Compliance & Regulations
- Oasis, Vintillgent, MCS
- IAuditor
- Data Entry
- Microsoft Word
- Fax
- Payroll
- Outlook
- Dispatcher
- Policy Enforcement
- MS Office Suite
- DOT Regulations
- OSHA Regulations
- Staff Supervision
Timeline
Terminal Manager
RAIL MANAGEMENT Services
08.2020 - 05.2023
Assistant Manager
ITS CONGLOBAL
01.2009 - 08.2020
High School Diploma -
Westbury High School
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