Ebony Mitchell
Waynesboro,Mississippi
Summary
Dependable and goal-oriented with a commitment to consistently accomplishing assigned tasks. Thrives in collaborative environments that value collective success, emphasizing teamwork. Known for quick pace, efficiently tackles challenges and delivers results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Everise
10.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Cspire
10.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Savilinx
10.2019 - 05.2021
- Call center
- Assisting clients with unemployment benefits
Education
High school graduate -
Wayne county high school
Waynesboro, MS05.2010
Skills
- Customer service
- Computer skills
- Microsoft office
- Microsoft excel
- Communication skills
- Typing
- Cash handling
- Microsoft word
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
Timeline
Customer Service Representative
Everise
10.2023 - 03.2024
Customer Service Representative
Cspire
10.2020 - 12.2022
Customer Service Representative
Savilinx
10.2019 - 05.2021
High school graduate -
Wayne county high school
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